In addition, the concept of "zero defects
" is a misleading issue in a
Increasingly, we are learning that zero defects
This is known as Error Cause Removal (ECR) and is a component of a Zero Defect
Day: it is important that the commitment to Zero Defects
as the performance standard of the company makes an impact, and that everyone gets the same message in the same way.
If quality means zero defects
, then companies clearly have a long way to go.
The case of a European office-equipment manufacturer's field services, and the concept of a zero defects
benchmarking metric, are then introduced in the third section.
At Perkins, a total quality team achieved zero defects
by eliminating damage and waste, saving about $2.5 million.
An emphasis on zero defects
, measurements, goal setting, and corrective action are only some the 14 steps outlined in his program.
TQM's central theme of "zero defects
" is the most misunderstood concept of Quality Management.
* An oft-repeated industrial quality standard is zero defects
." Does that mean that physicians should be discouraged from admitting or operating on patients who might die?
They know all the buzz-words: zero defects
, conforming to requirements, meeting specifications, fitness for use, continuous improvement and absence of variation.