The joint venture combines the call-center capabilities of Merchants with TSYS' special business unit known as TSYS Managed Services, both of which specialize in customer-servicing operations, including back-office, cross-selling and up-selling activities for financial institutions engaged in card issuing and merchant acquiring.
Docucorp's solutions allow financial services companies to customize their statements and correspondence to meet each customer's individual needs and incorporate marketing messages that promote cross-selling and up-selling opportunities.