up-selling

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up-selling

persuading an existing customer to buy a more valuable product from the firm's portfolio.
References in periodicals archive ?
The Data Science service can seek the best possible up-sell or cross-sell options by location or time of day, with recommendations dynamically updating based on customer behavior.
First, will agents be expected to attempt the up-sell on every call?
In addition, with granular control of usage in place, operators can leverage the new real-time promotions capabilities in Rating & Billing Manger to identify and react to up-sell opportunities and usage patterns that are indicative of potential churn.
Help desks, IVR and VRU systems have grown as an opportunity to give customers more relevant information and to afford marketers up-sell opportunities.
With Web chat, you can engage your customers using the visual support of a collaborative Web environment -- answering a customer's concerns immediately and providing additional up-sell or cross-sell opportunities.
The Gemalto solution enables rich media and an improved customer experience that increases up-sell, cross-sell and advertising success.
This gives returning customers the ability to view products they previously showed an interest in, and it also allows S&S Worldwide to cross-sell and up-sell related products, IBM said.
He in July 2015 established Customer Success Associates which directs SaaS and Start-Up businesses with expansion techniques and up-sell strategies.
The company said that ICOMS 9 will be pre-integrated with Convergys CRM, powered by Microsoft Dynamics CRM and as part of Convergys Smart Revenue Solutions, the solution uses flexible offer management configuration and intelligent technology to improve the integrity of up-sell, cross-sell, and new acquisition processes and drive new revenue growth.
The solution also eliminates the delays and expenses related to large-format signage production.To address localization updating information for local store promotions and ongoing price changes is difficult to manage; retailers often fall back on patched-together or handwritten signs DMBs allow retailers to deliver impactful sales messages to up-sell, cross-sell and promote products without a heavy burden of original content creation.
The solution also eliminates the delays and expenses related to large-format signage production.Localization Updating information for local store promotions and ongoing price changes is difficult to manage; retailers often fall back on patched-together or handwritten signs.Lexmarks Digital Menu Board allows retailers to deliver impactful sales messages to up-sell, cross-sell and promote products without a heavy burden of original content creation.
In early programs with automotive clients across multiple geographies, these insights have led to an improvement in consumer profiling and targeting, renewal and loyalty, and enhanced predictions for pricing, demand and warranty claims: Campaign revenue increased through four-fold improved customer targeting, 10% Cost reduction through smaller target group sizes, Warranty claims predictions were more than twice as accurate, Sales conversion doubled or trebled due to up-sell and cross-sell.