total quality management


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Related to total quality management: Six Sigma, Continuous Quality Improvement

total quality management (TQM)

a business philosophy which seeks to instil in all employees of a firm an individual as well as a collective responsibility for maintaining high QUALITY standards, in respect of both the products supplied by the firm and the attention paid to customer services and requirements. TQM has both an internal and an external dimension. Fundamentally the success or failure of the firm will depend on its ability to satisfy the demands of its external customers. Product quality may well be the most important source of a firm's COMPETITIVE ADVANTAGE over rival suppliers. TQM emphasizes that the firm's ability to generate and sustain quality advantages stems from the totality of its internal operations. The firm is made up of a network of interrelated departments, each one standing in a customer or supplier relationship with others in terms of the internal flow of raw materials and components, processing and assembly operations, through to final product, stockholding and dispatch. TQM seeks to establish a unity of interests and commitment to the maintenance of the highest possible quality standards at each of these interfaces.

TQM in particular attempts to minimize the amount of time and money spent on QUALITY CONTROL by the PREVENTION of quality problems (e.g. component and product defects and waste) arising in the first instance, thus shifting the focus of quality control away from merely detecting and rectifying cases of failure and waste. Individual commitment to quality can be reinforced by the operation of QUALITY CIRCLES and various EMPLOYEE PARTICIPATION schemes. See QUALITY ASSURANCE, EUROPEAN FOUNDATION FOR QUALITY MANAGEMENT, ACCEPTANCE SAMPLING, ACTIVITY CHART, FISHBONE CHART.

total quality management (TQM)

a QUALITY programme adopted by a firm for the continuous improvement of all aspects of its business. Total quality management involves the whole organization and requires employees to take responsibility for the quality of their work. Firms adopting total quality management approaches will tend to have a COMPETITIVE ADVANTAGE over rivals in terms of their product quality.
References in periodicals archive ?
In this research study, synergic effect of total quality management (TQM) practices and marketing management (MM) on customer value (CV) has been discussed.
Total Quality Management movement began in the manufacturing industry, since measuring quality performance and commitment to producing high quality products was easier there; but the aim of total quality management is to create organizational and cultural change and is driven forward by people force and finally it leads to teamwork, morale increase, profitability and organizational culture improvement.
Identify the early contributors to the total quality management movement.
While our focus on Total Quality Management of customer value, processes, and people continues, our effort to move into what I call progress management has begun.
First, as one might expect, there is much more literature about experiments with Total Quality Management on a collegewide basis than there is of experiments with it on a library basis (Hertzler, 1994; Schauerman, 1994; Spanbauer, 1995; Wolverton, 1993; Thor, 1992; Gonzales, 1989; Cloud, 1986; McIlwain, 1986; McLeod & Carter, 1986).
Generously illustrated and clearly written, The Next Phase of Total Quality Management is a valuable resource for quality, reliability, manufacturing, and industrial engineers and managers; and upper-level undergraduate, graduate, and continuing-education students in these disciplines.
the need to link communication to the Whirlpool Excellence System (WES), the company's total quality management initiative, which was launched in 1991;
Problem Solving Teams in a Total Quality Management Environment" by Constance F.
One highly effective system for developing motivation is Total Quality Management.
Federal total quality management handbook, educating and training for total quality management in the federal government.
TEI is a strong supporter of total quality management efforts in both the public and private sectors, and we applaud the goals behind President Clinton's "reinventing government" initiatives.
Recently, 60 central Arkansas businessmen and businesswomen were indoctrinated into the world of Total Quality Management, thanks to the Greater Little Rock Chamber of Commerce and "Greater Little Rock: A Total Quality Community.

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