total quality management

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Related to total quality management: Six Sigma, Continuous Quality Improvement

total quality management (TQM)

a business philosophy which seeks to instil in all employees of a firm an individual as well as a collective responsibility for maintaining high QUALITY standards, in respect of both the products supplied by the firm and the attention paid to customer services and requirements. TQM has both an internal and an external dimension. Fundamentally the success or failure of the firm will depend on its ability to satisfy the demands of its external customers. Product quality may well be the most important source of a firm's COMPETITIVE ADVANTAGE over rival suppliers. TQM emphasizes that the firm's ability to generate and sustain quality advantages stems from the totality of its internal operations. The firm is made up of a network of interrelated departments, each one standing in a customer or supplier relationship with others in terms of the internal flow of raw materials and components, processing and assembly operations, through to final product, stockholding and dispatch. TQM seeks to establish a unity of interests and commitment to the maintenance of the highest possible quality standards at each of these interfaces.

TQM in particular attempts to minimize the amount of time and money spent on QUALITY CONTROL by the PREVENTION of quality problems (e.g. component and product defects and waste) arising in the first instance, thus shifting the focus of quality control away from merely detecting and rectifying cases of failure and waste. Individual commitment to quality can be reinforced by the operation of QUALITY CIRCLES and various EMPLOYEE PARTICIPATION schemes. See QUALITY ASSURANCE, EUROPEAN FOUNDATION FOR QUALITY MANAGEMENT, ACCEPTANCE SAMPLING, ACTIVITY CHART, FISHBONE CHART.

Collins Dictionary of Business, 3rd ed. © 2002, 2005 C Pass, B Lowes, A Pendleton, L Chadwick, D O’Reilly and M Afferson

total quality management (TQM)

a QUALITY programme adopted by a firm for the continuous improvement of all aspects of its business. Total quality management involves the whole organization and requires employees to take responsibility for the quality of their work. Firms adopting total quality management approaches will tend to have a COMPETITIVE ADVANTAGE over rivals in terms of their product quality.
Collins Dictionary of Economics, 4th ed. © C. Pass, B. Lowes, L. Davies 2005
References in periodicals archive ?
Critical success factors of total quality management (TQM) and their impact on performance of Iranian Automotive Industry.
These increasing demands also effects HEI's to implement philosophy of Total Quality Management (TQM) to improve their quality of education and management of an institution (Owlia et al., 1996, 1997).
(2005) found that lack of commitment of top executives, lack of knowledge about TQM, mobility of management were the problems in the implementation of total quality management.
In this research study, synergic effect of total quality management (TQM) practices and marketing management (MM) on customer value (CV) has been discussed.
Total Quality Management movement began in the manufacturing industry, since measuring quality performance and commitment to producing high quality products was easier there; but the aim of total quality management is to create organizational and cultural change and is driven forward by people force and finally it leads to teamwork, morale increase, profitability and organizational culture improvement.
There were many opinions and ideas of the authors and writers on the practices of total quality management and its differences.
Since total quality management implies the permanent improvement of organizational processes, a frequent obstacle to its implementation has been the subordinates' fear of making mistakes.
The Oshkosh Total Quality Management system and the requisite organisation will ensure that all parts of the Oshkosh process including engineering, supply chain, production, aftermarket and customer service are aligned.
Inaugurating a course on Total Quality Management here, Rastgar said input materials, capital goods and financial resources are equally important but even they are a product of human skills.
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Business performance excellence through total quality management, 2d ed.
Byline: The training program "Total Quality Management"is the way for directors to

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