ombudsman

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ombudsman

a UK body which is responsible for settling disputes between suppliers of goods and services and their customers, and public agencies and their clients. For example, the Insurance Ombudsman handles disputes between insurance companies and policyholders. The scheme is voluntary and not all insurers are members. By contrast, the Building Societies Ombudsman is a statutory scheme and all building societies are members. The Revenue Adjudicator considers complaints about delays, errors or discourtesy by INLAND REVENUE staff. In most cases Ombudsmen have powers to award compensation to injured parties.
Collins Dictionary of Business, 3rd ed. © 2002, 2005 C Pass, B Lowes, A Pendleton, L Chadwick, D O’Reilly and M Afferson
References in periodicals archive ?
The ombudsman's current staffers have highly varied educational and work histories.
Accordingly, after some five months without any advice, I wrote again to the Ombudsman asking if his letter had been lost in the Christmas post.
OAA reauthorization links the ombudsman program to other beneficiary services through Title VII.
The attorney member of the team studied the chapter on legal issues in the Ombudsman Handbook and other sources and suggested that most considerations were "ethical," rather than "legal." He summarized: 1) An ombudsperson may reveal confidences if his/her client waives right to confidentiality.
Unnamed PAO lawyers reportedly urged the ombudsman to investigate and suspend Acosta and forensics chief Erwin Erfe of scheming to receive extra budget.
'This means the ombudsman can apply and obtain more information on a particular project or issue, in the course of his or her work.
Aside from Martires, Associate Justice Efren dela Cruz has joined the list ofg aspirants for the Ombudsman's top post.
He explained that out of the 583 new cases received by January of the current financial year, the Ombudsman managed to resolved 254 only.
If your energy company is not responding you will have to wait eight weeks before you can send a case to the ombudsman. The ombudsman for energy complaints is Ombudsman Services, based in Warrington.
Although there are a number of requirements that must be met to hold the office of both the chief ombudsman and his/her deputies, including a list of criminal offences of which they may not have been convicted, are listed in Article 10 of the Law on the Ombudsman Institution, the council's report underlined the lack of reference to criteria of moral authority that are included in other countries' laws dealing with similar issues.