Also found in: Acronyms.
socio-technical systeman approach within ORGANIZATION THEORY, associated with the Tavistock Institute in London, which stresses that WORK ORGANIZATION has both a technical and a social dimension. In a study of coalmining, researchers found that the replacement of group working by MASS PRODUCTION methods had disrupted the prevailing social systems with adverse effects on JOB SATISFACTION. With the specialization of work tasks, miners had fewer opportunities for job rotation, and the cohesive work groups were fragmented. The researchers concluded that, to be effective, work organization should not be determined by technology alone but should take account of the prevailing social system. They found that several forms of work organization, each with its own social and psychological effects, were compatible with a given level of technology. It was thus possible to choose a method of work organization that was efficient and also provided benefits to the participants. See JOB DESIGN AND REDESIGN.
Collins Dictionary of Business, 3rd ed. © 2002, 2005 C Pass, B Lowes, A Pendleton, L Chadwick, D O’Reilly and M Afferson