single channel - multiple phase
single channel – multiple phasein queuing where there is a single channel but the customer has to go through several phases. For example renewing or applying for a passport. See QUEUE, SINGLE CHANNEL - SINGLE PHASE, MULTIPLE CHANNEL -SINGLE PHASE.
Collins Dictionary of Business, 3rd ed. © 2002, 2005 C Pass, B Lowes, A Pendleton, L Chadwick, D O’Reilly and M Afferson