Self-Service Deli Performance: Sales/Margins/Profits
Performance Benchmarks are provided throughout the report to offer a perspective of current
self-service performance levels.
Companies across all industries rate
self-service as both an operational and strategic priority - with banks attaching the most importance to
self-service and retailers the least.
Walter most recently served as vice president of major accounts for NCR's Financial Solutions Division where he was responsible for driving the company's
self-service business with the largest financial institutions and automated teller machine (ATM) deployers in the United States.
We are excited about the successful deployment of the TuVox Perfect Router application at Telecom New Zealand and the dramatic increase in customer satisfaction they are achieving as a result of the
self-service and call routing accuracy," said Larry Miller, president and CEO of TuVox.
Prior to his new position, Webster was vice president and general manager of NCR
Self-Service in the company's retail business.
Top
self-service challenges: Cost and point-of-sale (POS) integration.
The North American IVR and web-based
self-service market is characterized by the presence of both enterprise vendors and best-of-breed solution vendors that are continually seeking to achieve dual objectives of revenue growth and cost optimization These vendors are now focusing on building greater operational efficiency, improving workflows, and allocating resources to achieve optimal levels of customer service, while containing the costs of their solutions.
Matrix's web-based customer
self-service strategy has allowed the company to enhance business efficiency by consolidating information, augmenting customer service, and eliminating paper reports.
At Mohegan Sun At Pocono Downs NextChoice's
self-service solution is integrated with the MICROS 9700 HMS point-of-sale software and operates six Fujitsu U-Serv 100 kiosks.
Who: Bruno Sementilli, president and CEO of Quorum Federal Credit Union, shares the benefits of having
self-service kiosks for members of financial institutions.
NextChoice is the only
self-service company I've found that has cracked the code on point-of-sale (POS) integration and successfully operationalized it across multiple stores," said Steve Silverstein, founder, chairman, president and CEO, Not Your Average Joes.
