quality


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Quality

The state of being superior to something else. For example, a good is high quality if it is more durable, tastes better, looks more appealing or is otherwise generally better than similar goods. High quality is an important aspect for many goods because it may increase sales. Most companies seek to have or make high quality products because doing so promotes repeat business. On the other hand, some companies sell low quality goods for very low prices and rely on high volume. See also: Quality control.

quality

the totality of the attributes of a good or service which meet the requirements of BUYERS or customers. The materials which make up the product, the design and engineering of the product, product performance, reliability and durability are all important characteristics of the ‘quality package’, which ultimately influence customers to buy a product and repeat-purchase it.

Firms seek to ‘assure’ customers of the quality of their products by offering GUARANTEES/WARRANTIES covering the repair or replacement of defective items, and also subscribe to quality standards laid down by their trade associations or national/international authorities (e.g. the European Union quality standard – CE).

Product quality is an important source of PRODUCT DIFFERENTIATION, enabling firms to establish BRAND LOYALTY and COMPETITIVE ADVANTAGE over rival suppliers. See QUALITY ASSURANCE, JIDOKA, KAIZAN, HOSHIN, PRODUCT ATTRIBUTES, TOTAL QUALITY MANAGEMENT, QUALITY CONTROL, BRITISH STANDARDS INSTITUTION, BS5750, INTERNATIONAL STANDARDIZATION ORGANIZATION, ISO 9000, BALDRIDGE AWARD, EUROPEAN FOUNDATION FOR QUALITY MANAGEMENT.

quality

the totality of the attributes of a good or service that meets the requirements of buyers or customers. The materials that make up the product, its design and engineering, product performance and reliability are all important characteristics of the ‘quality package’ that ultimately influences customers to buy a product and repeat-purchase it.

Firms seek to ‘assure’ customers of the quality of their products by offering guarantees/warranties covering the repair or replacement of defective items and also subscribe to quality standards laid down by their trade associations or national/ international authorities (e.g. the EUROPEAN UNION's quality standard ‘C₠‘).

Product quality is an important source of PRODUCT DIFFERENTIATION, enabling firms to establish BRAND LOYALTY and COMPETITIVE ADVANTAGE over rival suppliers. See QUALITY CONTROL, ZERO DEFECTS.

References in periodicals archive ?
A quality management system has three quality elements:
Using Hensrud's (2001) questionnaire for evaluating quality online distance education programs, the perceptions of 130 participants who were directly involved in the development and implementation of the online program were surveyed.
Meanwhile, because the long-term care profession needs to celebrate its success, quality advocates and others should report all positive quality measure and quality improvement data whenever possible.
Science SQC, New Quality Control Principle: The Quality Strategy of Toyota
A focus on quality typically seeks more and more resources for enhancing reputation based on traditional measures.
9 requires the CPA to have a system of quality control and describes an adequate system of quality control as: "a process to provide the member with reasonable assurance that the firm (public practice) or employer's (nonpublic practice) personnel comply with applicable professional standards."
However, children in non profit centers received services that were, on average, of the same quality, irrespective of their socio-economic status.
Recognizing Physician Excellence is designed to recognize and reward physicians who are committed to providing quality care and excellent service.
Mixing cooked, modified wet-end starches with the pulp improves strength, sizing, retention, drainage, formation, wastewater quality, and productivity.
They are my link to quality." Moreover, taking advantage of food brokers that show up at your doorstep could be a cost saver and menu idea generator.
Pushed by large employers who are eager to know what they are buying when they purchase health care for their employees, an outfit called the National Committee for Quality Assurance today ranks health-care plans on 17 different performance measures.
In addition, an organization may not have enough personnel with the right mix of IT skills, knowledge, and experience within their organization to provide high-enough quality IT products and services for the organization's employees and business partners.

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