'We know overbooking
has a bad reputation,' De Juniac acknowledged, while adding that the industry has since evolved and has grown more sophisticated.
The specialized Spanish dictionary DTUR includes the English term OVERBOOKING
, as well as its Spanish equivalent SOBRECONTRATACION, and defines it as "exceso de contratacion o admision de un numero de reservas mayor que el de plazas disponibles".
In the previous researches on overbooking
problem, the arrival rate of customers is an important element and is usually assumed to be a random variable, and probability theory plays a great important character in the optimization of the overbooking
She denied Aer Lingus overbook flights by 10% and added overbooking
was "standard" practice.
In the aviation business, overbooking
is not illegal and is a common commercial practice among airlines.
Promises featured in the Care-antee include: not charging for call centre bookings; not overbooking
flights; not charging for two checked bags; having the lowest fees for changing, cancelling and pre-reserving seats in Canada; accommodating passengers if flights are delayed; publishing on-time, lost baggage and cancellation rates; providing free online check-in and seat selection 24 hours prior to departure; allowing passengers to transfer credit files to friends or family without charge; and providing free in-flight snacks and refreshments.
Changes in airline policies following the 9/11 terrorist attacks have greatly diminished overbooking
of flights, benefiting both airlines and customers.
With summer holidays not far away, it's time to review what overbooking
is, why airlines overbook their flights and what you as a traveller can do about it.
These mainly concern rights guaranteed by Regulation 261/2004 on overbooking
, delays and cancellation of flights.
Royal Dutch Shell yesterday agreed to pay EUR352.6 million (pounds 179 million) to non-US investors as it seeks to put behind it the reserves overbooking
scandal that rocked the oil giant in 2004.
It does not intend to revise, at least in the short term, the existing regulation 261/2004 defining rights in cases of cancellation, overbooking
or long delays, but it does not exclude the possibility of doing so if the situation fails to improve.
Regular air travellers will say the rules are long overdue, with overbooking
a particular source of annoyance, and will hope the days of having to spend the night on an airport bench have gone for good.