ombudsman

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ombudsman

a UK body which is responsible for settling disputes between suppliers of goods and services and their customers, and public agencies and their clients. For example, the Insurance Ombudsman handles disputes between insurance companies and policyholders. The scheme is voluntary and not all insurers are members. By contrast, the Building Societies Ombudsman is a statutory scheme and all building societies are members. The Revenue Adjudicator considers complaints about delays, errors or discourtesy by INLAND REVENUE staff. In most cases Ombudsmen have powers to award compensation to injured parties.
References in periodicals archive ?
I am grateful to Bagis for letting me share my views on ombudsmanship in Turkey, Diamandouros said.
Neither the government nor an indigenous firm commands the capital or expertise to deliver on this essential basic service that meet s competitive international benchmarks; likewise, the foreign firm has neither the networking capacity nor the "ombudsmanship" either to penetrate the foreign underdeveloped society without an indigenous firm or to control risk and predictability without a high-performance bureaucracy -- hence, the opportunity for mutual gains.
That was one of the epiphanies of my Ombudsmanship. It led me to a better appreciation of Charlie Wilson, the affable chairman of the General Motors Corporation who became Secretary of Defense in the first Eisenhower administration.
the service provider is responsible for the incubator and ombudsmanship and must be satisfied with the service.