ombudsman


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ombudsman

a UK body which is responsible for settling disputes between suppliers of goods and services and their customers, and public agencies and their clients. For example, the Insurance Ombudsman handles disputes between insurance companies and policyholders. The scheme is voluntary and not all insurers are members. By contrast, the Building Societies Ombudsman is a statutory scheme and all building societies are members. The Revenue Adjudicator considers complaints about delays, errors or discourtesy by INLAND REVENUE staff. In most cases Ombudsmen have powers to award compensation to injured parties.
References in periodicals archive ?
Duterte on Wednesday called for an investigation to be handled by the Ombudsman. At least 1,914 prisoners convicted of heinous crimes have been granted release since 2014.
Regarding the core complaint that the Director General was involved in political activities, particularly those of the ruling party, the Ombudsman agreed with Advocate Boko's observation that the former must act within the confines of the constitution and perform his functions without political pressure.
The new schedule is contained in the Schedule of the Bill and contains a savings provision that allows 2 persons to continue to use the name Ombudsman. These persons are the Banking Ombudsman Scheme Limited and the Insurance & Financial Services Ombudsman Incorporated.
"Keeping this in sight, both the institutions of the income-tax ombudsman as well as indirect tax ombudsman have been abolished," said the government in a statement.
He explained that the provincial ombudsman could not exercise jurisdiction over a federal organization or its officers as they transcend the provincial boundaries and could be transferred out of the province at any time rendering the claim before the provincial ombudsman as redundant.
Earlier today, Prime Minister Tun Dr Mahathir Mohamad announced that the Public Complaints Bureau will be transformed into the Malaysian Ombudsman, adding that it will require a special legislation to be tabled.
Bridenstine, Virginia's first managed care ombudsman, who will retire effective December 1, 2018.
28 last year, said it had not 'provided the Office of the Ombudsman with any report as a consequence of any investigation of subject accounts for any purpose.'
Jamshed Qazi thanked the Ombudsman Sindh for extending cooperation to UN Women.
The federal ombudsman also presented Annual Report-2017 to the resident.
The Ombudsman will now be elected by open ballot system.
KARACHI -- Federal Insurance Ombudsman Raeesuddin Paracha has said trust is a crucial element in the growth of insurance business, and the institution of insurance ombudsman not only resolves financial disputes, but also creates an ambiance of trust between companies and customers.