indulgency pattern

indulgency pattern

a term coined by an American sociologist, Alvin Gouldner (1920 – 80), to refer to a relaxed approach to organizational rules by both management and workers, leading to generally harmonious relationships between them. See BUREAUCRACY, ORGANIZATION.
Collins Dictionary of Business, 3rd ed. © 2002, 2005 C Pass, B Lowes, A Pendleton, L Chadwick, D O’Reilly and M Afferson