idle time


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Idle Time

Time during which an employee, computer, or other aspect of the company is non-productive due to extenuating circumstances. This results in a loss for the company, because the employee or machine still needs to be paid or paid for. However, idle time is not the fault of anyone within the company. For example, if a patient at a dental office does not keep an appointment, the dental assistant accumulates idle time because she is not cleaning the patient's teeth. On the other hand, if the dental assistant spends an excessive amount of time making personal phone calls from the office, this is not idle time because she could theoretically be working.

idle time

the time during which a machine or PRODUCTION operative is not producing components or products. Idle time can be caused by machine breakdowns, delays in obtaining raw materials or components. production delays at earlier phases of the production process, worker illness or injury or industrial disputes. Idle time leads to lost output and reduces MACHINE UTILIZATION rates.
References in periodicals archive ?
Although call centers are very well managed, idle time cannot be completely avoided, but it can be better utilized.
Because RightTime delivers activities to agent desktops during idle time, AHMSI keeps every agent up-to-date without taking them off the phones," said Matt McConnell, president and CEO of Knowlagent.
Thus, daily monitoring of the prompt turnover of grain-wagon cars and the prevention of idle vehicle idle times for reasons dependent on Russian Railways were established.
The idle time of the VM does not measured in VM placement algorithms.
To demonstrate just how immense, let's compare two machines over a five year period--one with 50 percent idle time (Machine A), one with 25 percent idle time (Machine B).
This variation is linked with the idle time presented in figure 2 (a) and the speed illustrated in figure 3 (b), because the taxi is not covering any distance when its speed is almost zero (eg.
Dynamically deliver coaching, training, back office, communications, and other off-phone activities during idle time.
ATLANTA -- Intradiem, the leading provider of intraday management solutions, announces the ability for contact center agents to complete back office tasks during idle time using its technology.
Director Carl Stott said: "Initially, we had the hardware fitted to 12 coaches and after the first 12 months we saved about PS22,000 on fuel by reducing idle time by one hour per coach per day.
We found that we can significantly impact several key call center metrics by deploying off-phone work during idle time while improving the agent experience," says Matt McConnell, Knowlagent CEO.
It is now department policy to minimize idle time on all vehicles to the minimum required to safely and efficiently perform the required duties.
In the series, a white paper, bylined article or webinar will be published regularly to help call centers become more effective and efficient by turning idle time into "active wait time.