grievance procedure


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grievance procedure

a set of rules stipulating the procedures to be followed when an employee has a complaint arising out of his or her employment. Usually they require that the complaint be formally submitted in writing, that the employee and the immediate manager attempt to resolve the problem and that, failing that, the issue be dealt with by higher levels of management. In some cases the grievance procedure forms part of the PROCEDURAL AGREEMENT governing COLLECTIVE BARGAINING. Most, but not all, UK organizations operate a formal grievance procedure; it is a statutory requirement, however, that all employees other than those in small firms be notified, in the documentation setting out their CONTRACT OF EMPLOYMENT, as to what steps they can take if they have a grievance. Employees have a right to be accompanied by a fellow employee or trade union representative at a grievance hearing. See DISPUTES PROCEDURE.
Collins Dictionary of Business, 3rd ed. © 2002, 2005 C Pass, B Lowes, A Pendleton, L Chadwick, D O’Reilly and M Afferson
References in periodicals archive ?
The statutory grievance procedure is essentially a three-step process as follows:
"Certainly very few employers actually instigate a formal grievance procedure and initiate a meeting with their employee to discuss matters.
A grievance procedure is 'a complaint by an employee about action the employer has taken or is contemplating taking in relation to him'.
This means that if an employee does not invoke the mandatory grievance procedure he or she is prevented from making a claim at the employment tribunal.
It may be possible to raise a grievance procedure under 'dignity at work' provisions but this would not entitle you to compensation.
The court held that prison officials' confiscation of the inmate's personal property without a prior hearing did not violate the inmate's due process rights, even if the inmate had some difficulty in having his grievance heard, where the prison grievance procedure provided the inmate with adequate and meaningful post-deprivation processes, and the inmate's difficulties were the result of his own failure to follow proper administrative procedure.
Second, the findings may help explain why grievances are usually settled at lower levels of the grievance procedure, rather than at higher levels.
Recent cases have held that there is no requirement for the employee to comply with the employer's grievance procedure, provided the grievance is in writing.
All employers should have a grievance procedure that allows employees to raise concerns or complaints and you can raise a grievance about the difficulties you are facing at work.
He told colleagues: "We submitted to the ICO (Information Commissioner's Office) that our grievance procedure makes clear that while confidentiality of the process is paramount, it cannot be guaranteed between those involved in any grievance.
The Prime Minister said party leaders agreed at a meeting in Parliament to introduce a new grievance procedure and upgrade an existing complaints hotline to a face-to-face human resources service.
In a letter to Commons Speaker John Bercow, Mrs May said the government and her party believe there should be "a common, transparent, independent grievance procedure for all those working in Parliament who wish to raise concerns which provides clarity and certainty about how their concerns will be dealt with, and the support they will receive".