customer service level


Also found in: Acronyms.

customer service level

a measure of the ability of an organization to provide a product with no waiting on the customer's part.
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He added : "Microsoft Dynamics CRM reporting functionality has made it easy to monitor performance across all teams and really drive our customer service levels.
A study of 300 call centres around the world, including 59 in the UK, found that customer service levels had fallen "significantly".
The integrated workforce optimization solutions offered by Left Bank Solutions provide customers with powerful workforce optimization systems that enable immediate and measurable gains in customer service levels and a dramatic reduction of contact center costs.
The Prophet by Baxter[TM] suite of integrated forecasting and planning applications enables Baxter's clients to achieve industry-leading customer service levels while significantly increasing profitability.
Using CBS' solution, we are able to provide our customers with check images accessible through online banking which has greatly improved customer service levels," said Steve Kendall, executive vice president of Spencer County Bank.
The solution will re-balance inventory in order to meet strict customer service levels while reducing operational costs such as expediting and transporting goods from one region to another.
With its full-time recording capabilities there are tremendous benefits, such as improved training, increased customer service levels and enhanced liability protection that just can't be realized with sampling.
Solution Enables Industry Leader to Lower Inventory and Improve Customer Service Levels

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