customer satisfaction


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customer satisfaction

the fulfilment of customers' requirements or needs.
References in periodicals archive ?
The Cisco Channel Customer Satisfaction Excellence assessment was based upon the customer satisfaction results captured in the Cisco Partner Access Online tool, the company said in a statement.
Customer satisfaction measures of payback on data protection service levels can be subjective, yet useful for setting IT-investment priorities and making trade-off decisions.
The purpose of this article is to review the business literature on services marketing that is directly relevant to the achievement of service quality and customer satisfaction in the delivery of rehabilitation services.
LONDON -- According to research from the University of Michigan, customer satisfaction is directly linked to stock market performance.
Rising wages, little inflation, and falling unemployment combined with higher customer satisfaction and strong consumer confidence suggest the trend in spending growth will continue to drive economic growth," said Prof.
This difference in approach has directly resulted in our impressive customer satisfaction rates.
The Internet is a hyper-competitive environment and companies need to evolve and adapt quickly to customer needs and expectations or risk losing them," said Larry Freed, an online customer satisfaction expert and president and CEO of ForeSee Results.
NYSE:BKS), the world's largest bookseller, received the number one rating in customer satisfaction in the entire e-commerce category of 200 companies, according to the American Customer Satisfaction Index, released today by the University of Michigan with partner ForeSee Results.
ForeSee Results uses the proven and scientific methodology of the University of Michigan's American Customer Satisfaction Index (ACSI) to measure online customer satisfaction of sites associated with:
We are focused on serving our customers and put customer satisfaction at the top of our priority list.
Reflexis received high marks in all customer satisfaction areas, from technology innovation to ongoing customer support.
We are honored to be the recipient of this number one ranking for customer satisfaction from the gold-standard source for unbiased business attitude and marketing surveys," commented Yoshi Yamada, Chairman of Panasonic Corporation of North America.

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