critical incident technique


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critical incident technique

an examination of a series of important incidents in an employee's work performance so as to isolate the factors which determine effectiveness. Usually the employees will be asked to suggest these critical incidents themselves and to indicate what influenced their effectiveness, or lack of it, in each case. This method can be used in PERFORMANCE APPRAISAL, especially when a key objective is improving work performance. Its benefits are that it encourages individuals to consider their own performance, and in so far as they propose the issues to be considered it can make appraisal a fairly open and nonthreatening process.
References in periodicals archive ?
Versatility and flexibility: Attributes of the Critical Incident Technique in nursing research.
To examine further the seasonal variation in online consumer complaints and the attributions made as to reasons for dissatisfaction, we adopted the critical incident technique (CIT; Goetzinger et al, 2006) as it has been identified as an efficient tool to identify and analyze consumer-generated qualitative comments online.
The critical incident technique consists of a set of procedures for collecting information that allow participants to 'tell the story' (what) and then generate details by posing probing 'when', 'where' and 'why' questions.
Data were gathered using the critical incident technique, a qualitative technique for collecting observations of human behavior (Flanagan, 1954; Schluter, Seaton, & Chaboyer, 2008).
Using the critical incident technique to understand critical aspects of the minor league spectator's experience.
Based on the Critical Incident Technique of Flanagan and the 'content analyses', a total of 28 critical incidents were defined as technical obstacles, and 17 were related to social obstacles.
critical incident technique (CIT), introduced by Flanagan (1954), as the
Introduced as a research tool by Flanagan (1954) in the 1950s, the critical incident technique (CIT) is a structured methodology for applied research and evaluation that has become a popular technique for collecting and analyzing both qualitative and quantitative data in a variety of social science research settings.
Using the enhanced critical incident technique methodology, the authors extracted 790 incidents from 45 participant interviews.

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