Versatility and flexibility: Attributes of the Critical Incident Technique
in nursing research.
To examine further the seasonal variation in online consumer complaints and the attributions made as to reasons for dissatisfaction, we adopted the critical incident technique
(CIT; Goetzinger et al, 2006) as it has been identified as an efficient tool to identify and analyze consumer-generated qualitative comments online.
The critical incident technique
consists of a set of procedures for collecting information that allow participants to 'tell the story' (what) and then generate details by posing probing 'when', 'where' and 'why' questions.
Data were gathered using the critical incident technique
, a qualitative technique for collecting observations of human behavior (Flanagan, 1954; Schluter, Seaton, & Chaboyer, 2008).
Using the critical incident technique
to understand critical aspects of the minor league spectator's experience.
Based on the Critical Incident Technique
of Flanagan and the 'content analyses', a total of 28 critical incidents were defined as technical obstacles, and 17 were related to social obstacles.
The Critical Incident Technique
. Journal of Clinical Anesthesia, 9, 629-636.
critical incident technique
(CIT), introduced by Flanagan (1954), as the
Introduced as a research tool by Flanagan (1954) in the 1950s, the critical incident technique
(CIT) is a structured methodology for applied research and evaluation that has become a popular technique for collecting and analyzing both qualitative and quantitative data in a variety of social science research settings.
C., (1954), The Critical Incident Technique
, Psychological Bulletin, Vol.
Using the enhanced critical incident technique
methodology, the authors extracted 790 incidents from 45 participant interviews.