critical incident technique

an examination of a series of important incidents in an employee's work performance so as to isolate the factors which determine effectiveness. Usually the employees will be asked to suggest these critical incidents themselves and to indicate what influenced their effectiveness, or lack of it, in each case. This method can be used in PERFORMANCE APPRAISAL, especially when a key objective is improving work performance. Its benefits are that it encourages individuals to consider their own performance, and in so far as they propose the issues to be considered it can make appraisal a fairly open and nonthreatening process.

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Versatility and flexibility: Attributes of the Critical Incident Technique in nursing research.

Anagnorisis and narrative incorporation: How significant incidents affect language-learning behavior

To examine further the seasonal variation in online consumer complaints and the attributions made as to reasons for dissatisfaction, we adopted the critical incident technique (CIT; Goetzinger et al, 2006) as it has been identified as an efficient tool to identify and analyze consumer-generated qualitative comments online.

SEASONALITY OF CONSUMERS' THIRD-PARTY ONLINE COMPLAINING BEHAVIOR

The critical incident technique consists of a set of procedures for collecting information that allow participants to 'tell the story' (what) and then generate details by posing probing 'when', 'where' and 'why' questions.

Inefficient procurement processes undermine access to medicines in the Western Cape Province of South Africa

Data were gathered using the critical incident technique, a qualitative technique for collecting observations of human behavior (Flanagan, 1954; Schluter, Seaton, & Chaboyer, 2008).

Patient education of children and their families: nurses' experiences

Using the critical incident technique to understand critical aspects of the minor league spectator's experience.

Understanding the league sport participation experience utilizing the critical incident technique

Based on the Critical Incident Technique of Flanagan and the 'content analyses', a total of 28 critical incidents were defined as technical obstacles, and 17 were related to social obstacles.

Desarrollo de una escala para medir auto-eficacia en trabajadores de la construccion

The Critical Incident Technique. Journal of Clinical Anesthesia, 9, 629-636.

Algunas consideraciones teoricas y metodologicas para el desarrollo de un modelo de competencias criticas (MCC): un enfoque operante

critical incident technique (CIT), introduced by Flanagan (1954), as the

Educated immigrant women workers doing well with change: helping and hindering factors

Introduced as a research tool by Flanagan (1954) in the 1950s, the critical incident technique (CIT) is a structured methodology for applied research and evaluation that has become a popular technique for collecting and analyzing both qualitative and quantitative data in a variety of social science research settings.

Stressful encounters with social work clients: a descriptive account based on critical incidents

C., (1954), The Critical Incident Technique, Psychological Bulletin, Vol.

Performance Management techniques and Approaches for effective Organizational Development Process - Gainsays and effectuations

Using the enhanced critical incident technique methodology, the authors extracted 790 incidents from 45 participant interviews.