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the exchange of information in an ORGANIZATION. For organizations to work effectively, it is vital that information be communicated to those who need it. For example, the pay department would not be able to function properly if it were not notified of employees' hours of work. In this sense organizations can be conceived of as systems for exchanging information. Withholding information, i.e. failure to communicate, can be an effective means of exerting power over others in the organization. If a manager is not fully aware of what is going on in the organization he or she may be unable to influence decisions or events.

Often the effective transmission of information is impeded. As a piece of information is passed from top to bottom of an organization it may be modified by the misinterpretation or bias of each individual involved, so that by the time the information reaches its final destination it has a very different content. Effective communication can also be time-consuming, and hence arduous to perform. However, the effort can be worthwhile since those employees who feel they are not fully informed about matters relevant to their job may become demotivated and dissatisfied. As a result performance suffers. There is also evidence that individuals are more likely to respect bosses who they feel keep them informed. In addition to these ‘behavioural’ aspects of communication the process or ‘technology’ of internal and external communication has changed dramatically in the last decade. For example, conventional telephone systems (based on fixed-wired handsets) have been increasingly augmented by the cordless (mobile) telephone and accessories such as VOICE MESSAGING. Moreover, many businesses have integrated their PC (personal computer) networks and telecommunications to take advantage of value-added network services such as ELECTRONIC MAIL, VIDEO CONFERENCING and ELECTRONIC DATA INTERCHANGE. These developments, while enhancing the immediacy and effectiveness of communications, have also facilitated flexibility and mobility, allowing staff to reduce their dependency on being physically present at an office in order to conduct business. See CONSULTATION, EMPLOYEE INVOLVEMENT, EMPLOYEE PARTICIPATION, INDUSTRIAL DEMOCRACY, COMMUNITY CHARTER OF FUNDAMENTAL SOCIAL RIGHTS, DISCLOSURE OF INFORMATION, INFORMATION MANAGEMENT, INFORMATION HIGHWAY, BUSINESS PROCESS RE-ENGINEERING.

Collins Dictionary of Business, 3rd ed. © 2002, 2005 C Pass, B Lowes, A Pendleton, L Chadwick, D O’Reilly and M Afferson
References in periodicals archive ?
The Executive Order prohibits certain transactions involving information and communications technology or services if US trade, defense and intelligence agencies determine that it "poses an undue risk of sabotage to or subversion of the design, integrity, manufacturing, production, distribution, installation, operation, or maintenance of information and communications technology or services in the United States; poses an undue risk of catastrophic effects on the security or resiliency of United States critical infrastructure or the digital economy of the United States; or otherwise poses an unacceptable risk to the national security of the United States or the security and safety of United States persons."
In addition, unified communications technology is expected to promote greater staff efficiency and satisfaction.
CIO since 1999, he is responsible for three of BP's global functions: digital and communications technology, security, and procurement and supply chain management.
The communications technology introducing this church-birthing event was the sound of wind and the sight of fire.
Chemical pulping business line experts can now serve customers with remote process and machinery monitoring, diagnostic tools, and communications technology. Remote expert services enable improvements in overall mill performance such as higher process uptime, minimum production losses, and higher product quality.
But, just to be safe--one never knows when new "must-have" communications technology might emerge--he opted for a financing program that gave the castle an up-to-date system with flexibility throughout the term of the agreement.
Only 12% of Fortune 500 CEOs and CIOs are "very confident" that their firms have the communications technology solutions needed for the next two to three years, according to an Impulse Research Corp.
Communications technology. This group of technologies--used to transmit data, voice and video information--includes modems, satellites, protocols and fiber-optic cable.

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