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Related to communications: Communication skills


the exchange of information in an ORGANIZATION. For organizations to work effectively, it is vital that information be communicated to those who need it. For example, the pay department would not be able to function properly if it were not notified of employees' hours of work. In this sense organizations can be conceived of as systems for exchanging information. Withholding information, i.e. failure to communicate, can be an effective means of exerting power over others in the organization. If a manager is not fully aware of what is going on in the organization he or she may be unable to influence decisions or events.

Often the effective transmission of information is impeded. As a piece of information is passed from top to bottom of an organization it may be modified by the misinterpretation or bias of each individual involved, so that by the time the information reaches its final destination it has a very different content. Effective communication can also be time-consuming, and hence arduous to perform. However, the effort can be worthwhile since those employees who feel they are not fully informed about matters relevant to their job may become demotivated and dissatisfied. As a result performance suffers. There is also evidence that individuals are more likely to respect bosses who they feel keep them informed. In addition to these ‘behavioural’ aspects of communication the process or ‘technology’ of internal and external communication has changed dramatically in the last decade. For example, conventional telephone systems (based on fixed-wired handsets) have been increasingly augmented by the cordless (mobile) telephone and accessories such as VOICE MESSAGING. Moreover, many businesses have integrated their PC (personal computer) networks and telecommunications to take advantage of value-added network services such as ELECTRONIC MAIL, VIDEO CONFERENCING and ELECTRONIC DATA INTERCHANGE. These developments, while enhancing the immediacy and effectiveness of communications, have also facilitated flexibility and mobility, allowing staff to reduce their dependency on being physically present at an office in order to conduct business. See CONSULTATION, EMPLOYEE INVOLVEMENT, EMPLOYEE PARTICIPATION, INDUSTRIAL DEMOCRACY, COMMUNITY CHARTER OF FUNDAMENTAL SOCIAL RIGHTS, DISCLOSURE OF INFORMATION, INFORMATION MANAGEMENT, INFORMATION HIGHWAY, BUSINESS PROCESS RE-ENGINEERING.

References in periodicals archive ?
Moreover, because templates had a specific slot for local information, communications could maintain relevance without losing their fidelity on corporate issues.
European Crop Protection Association and Prospero Communications
United Soybean Board / Osborn & Barr Communications
Department of Labor's Occupational Outlook Handbook, jobs in the Communications field will increase between 21 and 35 percent by 2008.
Communications are squeezing crowded schedules even tighter, as people from the executive suite to the mailroom become overburdened with communication responsibilities.
ComSerCo Communications has developed a reputation for providing its clients with the most robust, highly-integrated communications systems and premier service," said Walter Kadyk, vice president and general manager of ComSerCo Communications.
Jimmy Cagle is manager of communications at the Goodyear tire plant in Union City, Tennessee.
The subjects in this study represented those students enrolled in Business and Interpersonal Communications at Indiana University of Pennsylvania who completed the background survey plus the MBTI and the Likert Scale.
Building upon its software-based unified communications services engine, featuring a powerful suite of web services capabilities, Sphere is expanding its engine to include an integral web server that can host a range of services for browser-based devices such as IP telephones.
Although a strong communication culture may emerge from witnessing the behaviors of top management, research shows that offering rewards and incentives that acknowledge effective communication helps to strengthen and sustain that culture.
The professionals at CXtec worked with us to put together a Sphere communication system that was tailored to our business needs," Tom Brown, Director of Finance and IT, Clyde Bergemann EEC, "The unified communications capabilities will increase our efficiency and improve our customer service.

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