call centre


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call centre

a location where CUSTOMER SERVICE employees handle customer queries by phone and e-mail.
References in periodicals archive ?
Ontario's call centre industry is booming, and the demand for qualified agents to work at the centres is on the rise.
Participants) take a course in customer relations and service, help-desk concepts, business communications, interpersonal relations and team building, call centre environment technology, and time/stress management.
The study provides a thorough investigation of the call centre industry in each country.
Entering its 13th year, Call Centre & CRM Solutions Canada conference and exposition is the premier call centre event for business professionals across Canada.
WA Tourism Minister, Clive Brown said the Virtual Call Centre will provide customer service that is unparalleled in Australia's tourism industry.
AOL has expanded rapidly since 1995 and has seen its call centre traffic increase dramatically as the customer base continues to develop.
All the user interfaces and software in Finnish Post's call centre, based in three locations in Finland, are now browser based.
Telstra Managing Director Business and Government Sales, John Losco said the announcement was further proof that the Call Centre partnership between the Queensland Government and Telstra was brining new jobs to Queensland.
The BC TEL Call Centre Solutions team designs, creates and organizes call centers of all sizes in British Columbia.
Also announced by Portage Communications is a Product License and Marketing Agreement with ITEL (tel: +44 1352 750500), one of Europe's leading Call Centre suppliers ITEL has distribution agreements with organizations including British Telecom PLC, Telia and Nortel.