Answering Service

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Answering Service

A company that takes phone messages outside business hours. If an office hires an answering service, one who calls that office after hours is automatically forwarded to the answering service. The answering service can take a message, forward to caller to another number, or take whatever action the office/client has requested. This service gives the caller someone "real" on the other end and, ideally, helps ensure prompt attention once the office re-opens.
References in periodicals archive ?
M2 EQUITYBITES-December 21, 2016-Adventist Health System chooses A Courteous Communications answering service
President Rob Ward, CEO Bob Ward, and Director of Business Development Peter Toriello attended the event to talk to healthcare professionals about the positive impact a professional and reliable answering service can have on patients' experiences with any type of healthcare organization.
Many practices may find that it is best to make both types of answering services available, as not all parents will embrace this technology.
SMALL firms on Anglesey which lack their own telephone answering service can now call in a `virtual office' to fill the role.
Results More than two thirds of the offices used answering services to take their calls.
For patients with life-threatening emergencies, as with all other answering services, the caller is instructed to hang up and call 911 directly.
I'm a fool for switchboards,'' says Bob, who has gathered a small, barely functioning collection from answering services that modernized.
However, the answering service is paid to take messages politely and transmit them to the office staff in a timely manner.
Many customers are choosing to extend their call centers to handle call management and after hours answering services for other organizations," said Chris Heim, CEO of Amcom Software.
Sound Telecom is a major provider of round-the-clock Telephone Answering Services, Call Center Solutions and Cloud-based Business Communication Systems, since 1986.
is based on Tampa, FL and provides answering services, virtual receptionist and call center solutions to customers internationally.
Most answering services run a few thousand dollars annually, and you may not even be getting an empathetic person on the phone for that outlay of cash.