agent

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Agent

A party appointed to act on behalf of a principal entity or person. In context of project financing, refers to the bank in charge of administering the project financing.

Agent

A person who acts on behalf of an organization or another person. Agents have a fiduciary responsibility to act in the best interests of the principal. Common examples of agents include brokers and attorneys. See also: Agency theory, Agency problem, Agency costs.

agent

An individual or organization that acts on behalf of and is subject to the control of another party. For example, in executing an order to buy or sell a security, a broker is acting as a customer's agent.

Agent.

An agent is a person who acts on behalf of another person or institution in a transaction. For example, when you direct your stockbroker to buy or sell shares in your account, he or she is acting as your agent in the trade.

Agents work for either a set fee or a commission based on the size of the transaction and the type of product, or sometimes a combination of fee and commission.

Depending on the work a particular agent does, he or she may need to be certified, licensed, or registered by industry bodies or government regulators. For instance, insurance agents must be licensed in the state where they do business, and stockbrokers must pass licensing exams and be registered with NASD.

In a real estate transaction, a real estate agent represents the seller. That person may also be called a real estate broker or a Realtor if he or she is a member of the National Association of Realtors. A buyer may be represented by a buyer's agent.

agent

a person or company employed by another person or company (called the PRINCIPAL) for the purpose of arranging CONTRACTS between the principal and third parties. An agent generally has authority to act within broad limits in conducting business on behalf of his or her principal and has a basic duty to carry out the tasks involved with due skill and diligence.

An agent or broker acts as an intermediary in bringing together buyers and sellers of a good or service, receiving a flat or sliding scale commission or fee related to the nature and comprehensiveness of the work undertaken and/or value of the transaction involved. Agents and agencies are encountered in one way or another in most economic activities and play an important role in the smooth functioning of the market mechanism. A stockbroker, for example, acts on behalf of clients wishing to buy and sell financial securities; an estate agent acts as an intermediary between buyers and sellers of houses, offices, etc.; while an insurance broker negotiates insurance cover on behalf of clients with an insurance company. A recruitment agency performs the services of advertising for, interviewing and selecting employees on behalf of a company. In addition to the role of agents as market intermediaries, organizational theorists have paid particular attention to the internal relationship between the employees (‘agents’) and owners (‘principals’) of a company See PRINCIPAL-AGENT THEORY.

agent

a person or company employed by another person or company (called the principal) for the purpose of arranging CONTRACTS between the principal and third parties. An agent thus acts as an intermediary in bringing together buyers and sellers of a good or service, receiving a flat or sliding-scale commission, brokerage or fee related to the nature and comprehensiveness of the work undertaken and/or value of the transaction involved. Agents and agencies are encountered in one way or another in most economic activities and play an important role in the smooth functioning of the market mechanism. See PRINCIPAL-AGENT THEORY for discussion of ownership and control issues as they affect the running of companies. See ESTATE AGENT, INSURANCE BROKER, STOCKBROKER, DIVORCE OF OWNERSHIP FROM CONTROL.

agent

One who acts on behalf of a principal in an agency relationship. See agency for an extended discussion.

References in periodicals archive ?
The primitives allow the implementation of standard Agent Communication Languages like FIPA ACL [5] and KQML [8], and provide tools for developing standard Agent Interaction Protocols.
Because, as we argued above, the value of argumentation in agent interactions lies essentially in the ability and willingness of participants to change their beliefs, desires and intentions, then argumentation-based systems must permit participants to undergo self-transformation (Forrester 1999); i.e.
It has a specific attention for agent interactions (starting from a role model) but does not face the design of the agent's inner structure.
Tropos adopts the Agent Unified modelling Language (AUML) Agent Interaction Diagram, described in [2, 22] (proposed by the FIPA -Foundation for Physical Intelligent Agents-[12] and the OMG Agent Work group) where agent communicative acts are represented as messages in a UML sequence diagram.
infrastructures providing flexible and robust abstractions to model and shape the agent interaction space, according to the social and normative objectives of systems.
Thus, although it is sometimes beneficial to analyze the critical actions of single individuals, at other times, it is the collaborative agent interaction that is key in team success or failure and requires analysis, yet at other times, an analysis of the global behavior trends of the entire team is important.
This takes us to the caller and agent interaction. A wide variety of systems are available and in use today to capture these audio interactions.
It must cater for touch points across all aspects of the student life cycle, from initial enquiry through admissions, , fees assessment, enrolment, progression, graduation and on to a continuing relationship through the alumni office and enhance student/tutor/lecturer /international agent interaction.
When a customer is identified in an agent-assisted or automated care channel, the business rules engine guides the IVR, Web, text, email, or agent interaction. Convergys implemented a solution for a large North American telecommunications company that evaluates requests for cell phone upgrades and determines the appropriate eligibility based on customer value, churn risk, and other factors.
The customer is invited to participate in the survey sometime during the call and if they agree, at the end of the agent interaction they are prompted by a series of questions and can respond via IVR.
By letting callers interact with the center using their most natural form of communication--their voice--speech automation enables the contact center to handle more calls with less agent interaction. By automating functions before connecting the caller to an agent and allowing callers to completely handle their own requests (such as account balance inquiries and placing a reorder), speech automation can make a very positive impact.
A live agent environment can certainly be a tremendous opportunity to serve customers, and you can even "wow" customers with a great live agent interaction. One of the downsides, though, is that inconsistency can creep in, whether it's a bad agent or a bad day.