quality function deployment
quality function deployment (QFD)
the collection and analysis of customers' response data regarding product attributes, quality and performance which may then result in changes in the product's design. Also known as the ‘House of Quality’ and ‘Voice of the Consumer’.Collins Dictionary of Business, 3rd ed. © 2002, 2005 C Pass, B Lowes, A Pendleton, L Chadwick, D O’Reilly and M Afferson
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