Differences between organizations in voice mail system
and appropriateness ratings exist because of differences in task demands and organizational contexts.
One company using its voice mail system
to dispense product information learned this lesson the hard way.
When introducing a voice mail system
, you may encounter technophobics--both among staff and among members--who refuse to use voice mail fully.
Referred to as auto attendants when used to replace a live telephone receptionist, voice mail systems
invoke strong emotions in people, according to Ellen Koskinen-Dodgson, a partner with TMC Telecommunications Management Consultants.
Hundreds of thousands of voice mail systems
have been installed throughout the country.
The voice mail system
would include a full range of voice mail and fax mail services, according to Tecnomen.
Mobilkom Austria, the cellular subsidiary of Telekom Austria, has opted for a voice mail upgrade from value-added service systems developer Tecnomen to expand its voice mail system
In addition to long-distance savings, the new system would allow Bayley Construction to keep a centralized voice mail system
in Seattle and a single attendant for both offices.
Telekom Cellular is expanding its system and Tecnomen is to supply equipment to increase the capacity of the voice mail system
The company decided to standardize its voice mail system
on the Oryx enhanced services platform from Priority Call Management, Wilmington, Mass.
The product includes six applications, a voice mail system
with up to 1,000 mailboxes, a call centre system, a fax option that enables users to retrieve all their fax messages with a single call, a desktop messaging system, a digital networking system which allows users to send voice messages digitally via a private network or the Internet and Audio Messaging Interchange Specifications, a protocol that enables users to delay messages until lines are less busy or call rates are cheaper.
"We need to be able to analyze data like that to determine when to expand our voice mail system
," Wagner continues.