call centre

(redirected from VoIP call center)
Also found in: Dictionary, Thesaurus, Medical.

call centre

a location where CUSTOMER SERVICE employees handle customer queries by phone and e-mail.
References in periodicals archive ?
Iowa Prison Industries seeks proposals for the supply of a VoIP call center solution to be staffed as follows:
Current VoIP call center customers are getting the benefits of using hosted services including saving money on the upkeep, management, and replacement of an on-site telephone system.
Customer Interaction Solutions magazine recognizes that speech technology is now a key differentiator for call centers (after all, we have been covering call center technology for nearly three decades, and have witnessed me progression from primitive auto-dialers and recording systems to full CTI integration, to IP PBXs with remote VoIP call center agents).
For 27 years, Customer Interaction Solutions has been covering call center technology and has seen the advancement of ancient predictive dialers and recording systems, full CTI integration and IP-PBXs with remote VoIP call center agents.
If you're running a growing small business and you're thinking about setting up your own in-house VoIP call center to better serve your customers, gain new efficiencies and improve the bottom line, you should definitely consider the SaaS model to meet your call center software needs.
Customer Interaction Solutions has been covering call center technology for more than two decades and has seen the progression of primitive predictive dialers and recording systems, full CTI integration and IP-PBXs with remote VoIP call center agents.