Global Banking News-June 25, 2015--University of Michigan Credit Union opens virtual banking
The surge in e-commerce and virtual banking
in Jordan, and the Levant as a whole, comes stitched on with the need for stringent security requirements - banks in the region now have to meet a long list of local and international regulations.
Q2 is a leading provider of secure, cloud-based virtual banking
solutions headquartered in Austin, Texas.
Our Virtual Banking
Assistant Sara gives us a means to engage conversationally with website visitors and guide customers through processes step-by-step around the clock.
The bank's online banking features include Sara, the first Virtual Banking
Assistant and Personal Financial Management Tool that analyses spending patterns and help make smarter choices to customers.
Interactions highlighted its innovative Virtual Banking
application for mobile devices at the show which enables financial institutions to dramatically improve customer experience and cut operating costs by allowing customers to engage conversationally with automated systems over multiple channels, including voice, SMS, chat, and social - seamlessly replicating the live agent experience.
We will focus more on telephone banking, e-banking and a number of virtual banking
options, which won't require you to physically visit a branch," he said.
averaged 100 account access-related calls per day during business hours, said Howie Wu, vice president of virtual banking
Banks will need to strategically re-align their physical branch network with their virtual banking
Abdulhakeem Alkhayyat, managing director and CEO of KFH-Bahrain, said:_"Bahrain consumers have now become increasingly familiar and comfortable with virtual banking
services, whether it is telebanking or via the Internet.
It's even possible to combine virtual banking
with online trading.
The initiative is part of the Virtual Banking
Centre project at Skelmersdale, which gives customers the opportunity to experience first hand the vast array of technologies that the bank uses.