up-selling

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up-selling

persuading an existing customer to buy a more valuable product from the firm's portfolio.
Collins Dictionary of Business, 3rd ed. © 2002, 2005 C Pass, B Lowes, A Pendleton, L Chadwick, D O’Reilly and M Afferson
References in periodicals archive ?
What if her online grocery experience reminded her she was likely to have certain items in the cupboard already, rather than pushing to upsell items that go wasted?
But in the heat of the moment, is that server prepared to upsell? Assuming you have premium options available for guests to trade up to, do your staffers know about them?
This enables credit unions to capitalize on buyer behavior and website traffic to drive and qualify more sales ready leads, while advanced segmentation and automated programs allows them to deliver more personalized customer experiences that contribute to new acquisitions, customer retention, and upsells.
The report urges the government to cut business rates for outlets that undertake not to train staff to upsell unhealthy food and drink nor to link staff payments to upselling.
Evolving Systems offers carriers managed service solutions to help accelerate customer acquisition, empower multiple distribution channels, upsell subscribers, improve subscriber loyalty and monetize consumer information throughout their lifecycle.
So our call centres allow us, on behalf of the resellers, to call and upsell and cross-sell.
Since you'd already been worn down by the first part of the negotiation, you'd now be more of a pushover for the upsell, or so the thinking went.
Labs that compute upsell business should average the previous three months' net revenue (or specific test) when initially reported by the field person and documented as an upsell.
Drawing on its track record of helping hotels in all markets generate measurable and sustainable increases in incremental revenue and RevPAR, TSA provides partners with specially designed programs that range from empowering the hotel team with Front Desk Upselling programs that build additional profits, to identify opportunities and threats to maximize upsell potential.
This creates a nice combination where 1) specialty vehicles are often available as upgrades and 2) car rental employees are personally motivated to rent them for upsell credit.
There is also pressure on us to upsell - to sell extras - and we would be told if you could upsell a certain number of garlic breads, they'd have more to spend on staff the next week so they could add half an hour on to your hours.