Therefore, when a customer calls up to use telephone banking
, the technology will be able to identify them simply from the first few words that are spoken.
The bank said on Monday that the new technology will make its telephone banking
service easier to use and more secure than ever.
As well as potentially making the process of telephone banking
quicker for customers, Barclays said it will also create a greater barrier against fraud, "due to the highly personal form of identification".
In the first six months of 2015 losses due to telephone banking
scams nearly doubled to PS14.
The figures from Financial Fraud Action UK (FFA-UK) showed that losses due to telephone banking
fraud have nearly doubled over the last year - from PS7.
The number of transactions processed by EDB's minibank systems fell by 9% in 2005, and telephone banking
usage fell by 11%.
Incentives: Internet and telephone banking
, credit card (pounds 350 maximum credit), commission-free travellers cheques and currency, specialist advice service.
has now become a way of life for millions of people who settle bills, order statements, arrange loans, and obtain foreign currency and travellers cheques over the phone at any time of the night and day.
The Internet and telephone banking
9m-worth of attempted card, online and telephone banking
and cheque fraud from taking place in the first half of 2015.
Global Banking News-June 24, 2014--Barclays to offer voice recognition for telephone banking
Credit card service channels including telephone banking
, SMS banking, online customer service of Internet banking and interactive voice service of telephone banking
have been established to improve the service network and efficiency.