Hypothesis 1b-1-5: Customer perception of spa hotel quality (tangibility
, assurance, reliability, empathy, and responsiveness) will have a significant effect on arousal.
Mean value (3.85) of "Tangibility
" dimension of expectation was highest while mean value (3.33) of Empathy dimension was the lowest.
is the key factor to decide the determinants of capital structure.
noted, suggests that tangibility
is "a sufficient but not a
Variable for R&D expenses, firm size, firm age, tangibility
and capital structure are controlled.
Tangibles -68 Reliability -82 Responsiveness -59 Assurance -68.5 Empathy -64.4 The weighted score shows almost an equal score between all dimensions, which mean that all the five service quality dimensions with the same importance for the customer as all scores were around 20 points for each one of the five dimensions with exception of tangibility
to be nearly 25% which represents the importance of this dimension on service quality as total According to the weighted score.
In contrast, the ratios of the variables opportunities of growth, profitability and tangibility
present better performances for the Peruvian case than for the Brazilian case; for example, the ratio of growth opportunities for Peru reaches 3.18, while for Brazil, it is 1.40.
Empathy ranked number 1 with the smallest gap score of 0.25 (Table 1) and tangibility
ranked number 4 with the gap score of 1.28 (Table 1).
Patients' satisfaction and dissatisfaction scores with different dimensions of services showed that; satisfaction responses score and percentages are equal to dissatisfaction scores and percentages with tangibility
, reliability, responsiveness, assurance, empathy and accessibility and affordability indicators in both public and private sector hospitals.
This gives a tangibility
to the difference one person can make to another's life and career by mentoring and guiding them.
BIS provides traceability and tangibility
benefits to the Indian economy in a number of ways, by providing safe, reliable, quality goods, minimizing health hazards to consumers, promoting exports and imports substitutions, and controlling over-proliferation through standardization, certification, and testing.
The questionnaire consisted of a section/segment with demographic information and two other parts with 52 questions each related to expectations and perceptions measurement; nine questions related to tangibility
, eight questions related to responsiveness, six questions related to reliability, 15 questions related to assurance, seven questions related to empathy, two questions related to Bakhsheesh (defined as tip, as used by Andleeb (6) in his study), and five questions related to communication for both expectations and perceptions.