total quality management

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total quality management (TQM)

a business philosophy which seeks to instil in all employees of a firm an individual as well as a collective responsibility for maintaining high QUALITY standards, in respect of both the products supplied by the firm and the attention paid to customer services and requirements. TQM has both an internal and an external dimension. Fundamentally the success or failure of the firm will depend on its ability to satisfy the demands of its external customers. Product quality may well be the most important source of a firm's COMPETITIVE ADVANTAGE over rival suppliers. TQM emphasizes that the firm's ability to generate and sustain quality advantages stems from the totality of its internal operations. The firm is made up of a network of interrelated departments, each one standing in a customer or supplier relationship with others in terms of the internal flow of raw materials and components, processing and assembly operations, through to final product, stockholding and dispatch. TQM seeks to establish a unity of interests and commitment to the maintenance of the highest possible quality standards at each of these interfaces.

TQM in particular attempts to minimize the amount of time and money spent on QUALITY CONTROL by the PREVENTION of quality problems (e.g. component and product defects and waste) arising in the first instance, thus shifting the focus of quality control away from merely detecting and rectifying cases of failure and waste. Individual commitment to quality can be reinforced by the operation of QUALITY CIRCLES and various EMPLOYEE PARTICIPATION schemes. See QUALITY ASSURANCE, EUROPEAN FOUNDATION FOR QUALITY MANAGEMENT, ACCEPTANCE SAMPLING, ACTIVITY CHART, FISHBONE CHART.

total quality management (TQM)

a QUALITY programme adopted by a firm for the continuous improvement of all aspects of its business. Total quality management involves the whole organization and requires employees to take responsibility for the quality of their work. Firms adopting total quality management approaches will tend to have a COMPETITIVE ADVANTAGE over rivals in terms of their product quality.
References in periodicals archive ?
Previous webinars will be available for viewing through the TQM website at thequartermethod.
Generally, we are using TQM as a philosophy and a set of guiding principles.
Figure 2 shows Multi linear regression analysis to evaluation TQM effect on QMS in IDMW.
The benefits of TQM in the military are that, improved quality ultimately results in decreased costs and increased productivity.
the moderator effect of the corporate culture on the relationship between TQM implementation
Target TQM criteria arising from the above definitions are extensive comprehensive and as such represent a distinctive TQM concept.
As mentioned earlier, Japanese-style management and TQM are related to each other, but so are ISO 9000 and TQM.
TQM theory and practice can benefit from further coupling with theory from the complexity paradigm.
We considered TQM as an organizational culture dedicated to training, continuous improvement, and customer satisfaction.
Critical elements of TQM practices have been researched widely (Powell, 1995; Mehra et al.
This study aimed to understand the TQM implementation in certified companies as compared to non certified companies who had have initiated TQM practices.
For TQM to succeed, top management must articulate clear goals for the organization and create and deploy well-defined systems, methods and performance measures for achieving those goals.