self service

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Self Service

A business model in which a company sells a product that the buyer selects and/or uses without direct supervision by the seller. One of the most common examples is a gas station, where customers normally put gas in their automobiles themselves. Another example is a grocery store, where customers select items and put them in a shopping basket before check out. Self service may reduce costs and, in any case, it frees employees to perform other tasks.

self service

a form of retailing whereby customers of RETAIL OUTLETS (shop, filling station etc.) select for themselves the goods they wish to purchase and pay for them at a checkout. Self service can be applied to both large and small-scale retailing operations and by cutting down on operating costs (i.e. eliminating the wages of sales assistants) it can assist a retailer or some other business (restaurant, cafeteria, etc.) to become more price competitive. See RETAILER.
References in periodicals archive ?
The work, which coincided with the 25th anniversary of the restaurant, included a high-tech makeover - making it one of the first in the country to feature innovative selfservice ordering kiosks, digital menu boards and tables with Samsung tablets built in for customers to enjoy.
The new library will benefit from the latest selfservice technology, improved ICT facilities and a wide range of fiction and non-fiction books, all supported by professional librarians.
1950: Britain's first selfservice store, Sainsbury's, opened in Croydon.
Officers in Blyth have received a number of reports where people have taken cash from a selfservice checkout that has been left by a previous customer.
He's such a regular we pay up in advance, so it is like selfservice for Ollie, really.
It also added 553 new Costa Express machines, to give it 3,113 of the selfservice units.
On gathering my shopping I was waiting at a check-out for service, when an assistant came to me and asked me to go to a selfservice scanning.
Irene McMillan, Glasgow WHY do some supermarkets insist on having selfservice checkouts?
On-board facilities include a selfservice restaurant, lounge bar, TV lounge and shop.
Retaining and refurbishing rare 1950s tiling in the former selfservice restaurant on the fifth floor.
The company supplies selfservice kiosk equipment to Birmingham City Council and Bromsgrove District Council and a recent acquisition was funded to the tune of pounds 790,000 by Bank of Scotland Corporate Banking in Birmingham.
Although customers most often use agent-assisted contact channels, the Web selfservice channel has higher scores.