self-service

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Self Service

A business model in which a company sells a product that the buyer selects and/or uses without direct supervision by the seller. One of the most common examples is a gas station, where customers normally put gas in their automobiles themselves. Another example is a grocery store, where customers select items and put them in a shopping basket before check out. Self service may reduce costs and, in any case, it frees employees to perform other tasks.

self-service

a form of retailing whereby customers of a RETAIL OUTLET (shop, filling station, etc.) select for themselves the goods they wish to purchase and pay for them at a ‘checkout’. Self-service can be applied to both large- and small-scale retailing operations, and by cutting down on VARIABLE COSTS (i.e. eliminating the wages of sales assistants), it can assist a retailer or some other business (restaurant, cafeteria, etc.) to become more price-competitive. See RETAILER.
References in periodicals archive ?
What integration with contact center telephony technology brings to the table is that when customers run into an issue with the self-service application, they can immediately speak to a qualified representative or request a callback when such a person is available and get immediate confirmation of that request.
One of the other major benefits of increased consumer communications mobility is that it opens the door to greater accessibility for pro-active, time-sensitive notifications and reminder messages, which, in turn, can be linked contextually to self-service applications or to click-for-assistance options.
Managing baggage is one stage of the journey where Beijing passengers are particularly keen to adopt self-service. Currently 83% of surveyed passengers at Beijing check-in their bags at a counter and 40% find baggage check-in or collection the most stressful element of travelling.
Examples of such technologies are self-service technologies.
The main purpose of this paper is to overview self-service technologies employed in grocery retailing, establish presence of self-service technologies in Croatian grocery retailing and identify specific benefits self-service technologies create on Croatian grocery market.
Discover the latest market trends and uncover sources of future market growth for the Self-Service Cafeterias industry in Colombia with research from Euromonitor's team of in-country analysts.
If you're in the Self-Service Cafeterias industry in Colombia, our research will save you time and money while empowering you to make informed, profitable decisions.
With the maximum number of installations, vending machines contributed nearly 57% to the overall revenue of self-service technology market in 2014.
The demand for self-service machines and automated devices, wireless communication, remote management and technology advancements, largely impact the self-service technology market.
World-class companies are deploying customer self-service solutions aimed to address some of these limitations by linking elements of business intelligence and enterprise reporting with CRM and self-service models.
The extension of enterprise reporting into customer self-service is appearing from two groups within the enterprise.
Some 88% would like to receive real-time baggage information on their mobile phones; 79% would print their own bag tags in contrast to a global average of 68%; and 69% would use self-service bag drop.