What integration with contact center telephony technology brings to the table is that when customers run into an issue with the self-service application, they can immediately speak to a qualified representative or request a callback when such a person is available and get immediate confirmation of that request.
One of the other major benefits of increased consumer communications mobility is that it opens the door to greater accessibility for pro-active, time-sensitive notifications and reminder messages, which, in turn, can be linked contextually to self-service applications or to click-for-assistance options.
Examples of such technologies are self-service technologies.
The main purpose of this paper is to overview self-service technologies employed in grocery retailing, establish presence of self-service technologies in Croatian grocery retailing and identify specific benefits self-service technologies create on Croatian grocery market.
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With the maximum number of installations, vending machines contributed nearly 57% to the overall revenue of self-service technology market in 2014.
The demand for self-service machines and automated devices, wireless communication, remote management and technology advancements, largely impact the self-service technology market.
World-class companies are deploying customer self-service solutions aimed to address some of these limitations by linking elements of business intelligence and enterprise reporting with CRM and self-service models.
The extension of enterprise reporting into customer self-service is appearing from two groups within the enterprise.