Using the new IVR and Mobile Self-Service applications
, customers can upgrade or downgrade their Shahry pack for free whenever they need to, so that they have the right pack for their specific needs at that time.
Because consumers are increasingly using multimodal mobile devices for online self-service applications
, it is time to accommodate the practical combination of speech input with visual informational output (text, pictures, video) which will.
VoiceObjects enables businesses to "mutiply the ROI" of their self-service application
investments by automatically and seamlessly supporting customer interactions via voice (IVR), SMS, IM, web-chat, Twitter, interactive video, and both mobile-web and mobile-native applications.
This would have been a perfect situation for contextual click-for-assistance to close the gap and avoid any customer frustration when there was confusion about the self-service application
Mobile self-service applications
provide major benefits in terms of contact center operational performance.
A well-designed, proactive self-service application
can increase user adoption rates, reduce call times and create a better overall customer experience.
One of the big changes we are already seeing is the shift from old and very limited IVR applications, based on the telephone user interface, to multimedia and visual self-service application
interfaces for mobile devices.
In addition the Council has rolled out HumanConcepts organisational charting software to its 15,000 employees and it is available as a secure, web-based self-service application
, providing graphical views of the organisational structure.
The session will also show the ROI from automating your company's HR Help Desk and rolling it out to employees as a self-service application
2) Integrate Voice Self-Service with the client's contact center to ensure that its customers that "opt out" of the Voice Self-Service application
can be "warm transferred" promptly to an informed contact center agent.