Using the new IVR and Mobile
Self-Service applications, customers can upgrade or downgrade their Shahry pack for free whenever they need to, so that they have the right pack for their specific needs at that time.
Because consumers are increasingly using multimodal mobile devices for online
self-service applications, it is time to accommodate the practical combination of speech input with visual informational output (text, pictures, video) which will.
VoiceObjects enables businesses to "mutiply the ROI" of their
self-service application investments by automatically and seamlessly supporting customer interactions via voice (IVR), SMS, IM, web-chat, Twitter, interactive video, and both mobile-web and mobile-native applications.
This would have been a perfect situation for contextual click-for-assistance to close the gap and avoid any customer frustration when there was confusion about the
self-service application interface.
Mobile
self-service applications provide major benefits in terms of contact center operational performance.
A well-designed, proactive
self-service application can increase user adoption rates, reduce call times and create a better overall customer experience.
One of the big changes we are already seeing is the shift from old and very limited IVR applications, based on the telephone user interface, to multimedia and visual
self-service application interfaces for mobile devices.
In addition the Council has rolled out HumanConcepts organisational charting software to its 15,000 employees and it is available as a secure, web-based
self-service application, providing graphical views of the organisational structure.
The session will also show the ROI from automating your company's HR Help Desk and rolling it out to employees as a
self-service application.
2) Integrate Voice Self-Service with the client's contact center to ensure that its customers that "opt out" of the Voice
Self-Service application can be "warm transferred" promptly to an informed contact center agent.