kiosk

(redirected from Self-service application)
Also found in: Dictionary, Thesaurus, Encyclopedia.

kiosk

A small, freestanding retail location within the confines of another business or in the common areas of a shopping center. Kiosks represent a method of significantly expanding real estate income without raising rents or building more space.The term is sometimes used to denote only self-service locations,with the attended sites called carts.(For more information see the Web site of the Self Service and Kiosk Association, www.selfservice.org.)

The Complete Real Estate Encyclopedia by Denise L. Evans, JD & O. William Evans, JD. Copyright © 2007 by The McGraw-Hill Companies, Inc.
References in periodicals archive ?
Using the new IVR and Mobile Self-Service applications, customers can upgrade or downgrade their Shahry pack for free whenever they need to, so that they have the right pack for their specific needs at that time.
Because consumers are increasingly using multimodal mobile devices for online self-service applications, it is time to accommodate the practical combination of speech input with visual informational output (text, pictures, video) which will.
VoiceObjects enables businesses to "mutiply the ROI" of their self-service application investments by automatically and seamlessly supporting customer interactions via voice (IVR), SMS, IM, web-chat, Twitter, interactive video, and both mobile-web and mobile-native applications.
This would have been a perfect situation for contextual click-for-assistance to close the gap and avoid any customer frustration when there was confusion about the self-service application interface.
Mobile self-service applications provide major benefits in terms of contact center operational performance.
A well-designed, proactive self-service application can increase user adoption rates, reduce call times and create a better overall customer experience.
One of the big changes we are already seeing is the shift from old and very limited IVR applications, based on the telephone user interface, to multimedia and visual self-service application interfaces for mobile devices.
In addition the Council has rolled out HumanConcepts organisational charting software to its 15,000 employees and it is available as a secure, web-based self-service application, providing graphical views of the organisational structure.
The session will also show the ROI from automating your company's HR Help Desk and rolling it out to employees as a self-service application.
* Enable self-service application delivery across voice, video, SMS, IM, and the mobile Web
2) Integrate Voice Self-Service with the client's contact center to ensure that its customers that "opt out" of the Voice Self-Service application can be "warm transferred" promptly to an informed contact center agent.