Analysts agree that Zoho's affordability makes it one of the best values in the
sales force automation market, especially when it comes to smaller client companies.
The franchise company home office development department uses SalesForce.com, a Web-based
Sales Force Automation system, which has the need for sophisticated sales automation functions that can handle a large volume of prospective franchisees and track them through the development cycle.
Account plans,
sales force automation, and contact management systems--if integrated with management reporting--can show where front-line distribution activity is off-target.
Salesforce.com S3 allows the scalable, secure management of
sales force automation, campaign management, customer service and support, as well as documents and files.
"The hooks between the
sales force automation systems and a collection of KM systems are not always easy to execute," Rege says.
AvantGo Pylon Pro--Organisations and individuals can mobilise Lotus Notes custom applications such as
sales force automation, workflow and field service applications as fully functional handheld applications without re-programming, and synchronise PIM data from the desktop.
Other applications that respondents mention include customer relationship management software (6%) and
sales force automation applications (5%).
CRM systems allow for
sales force automation, contact management, call center management, information exchange between customers and business (B2C), and customer personalization.
Recent technology innovations include a wireless Palm-based
sales force automation product for today's mobile sales force, as well as a transportation management system utilizing digital maps to optimize vehicle routing and scheduling.
Plans currently call for the integration of JustTalk's revolutionary speech recognition technology with PeopleSoft CRM's mobile
Sales Force Automation (SFA) software and the company's PeopleSoft 8 pure internet Financial, Human Resources and Supply Chain products.
RSC was honored for delivering a user transparent and reliable mobile
sales force automation application that could be administered directly from its headquarters in Scottsdale, AZ.
One was
sales force automation, which was about customer identification, contact management, competitive information, proposal generation, etc.