Relational Banking

Relational Banking

A form of banking in which the length of time the client has known the bank is considered, sometimes strongly, in risk assessment. For example, in relationship banking, a borrower with mediocre creditworthiness but who has been with the bank for 30 years may be likely to receive a loan regardless of his credit history. Relational banking has played a role in the economic development of some countries. For example, banks tend to finance favored firms, which contributes to their long-term success.
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Relational banking is based on how we will be able to deepen our involvement with the customer.
How far can ML replace the implicit knowledge that banks have and use in relational banking? What do you think the role of human traders/investors/analysts will be like in the future after the widespread of ML in finance, if there is any?
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