quality

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Quality

The state of being superior to something else. For example, a good is high quality if it is more durable, tastes better, looks more appealing or is otherwise generally better than similar goods. High quality is an important aspect for many goods because it may increase sales. Most companies seek to have or make high quality products because doing so promotes repeat business. On the other hand, some companies sell low quality goods for very low prices and rely on high volume. See also: Quality control.

quality

the totality of the attributes of a good or service which meet the requirements of BUYERS or customers. The materials which make up the product, the design and engineering of the product, product performance, reliability and durability are all important characteristics of the ‘quality package’, which ultimately influence customers to buy a product and repeat-purchase it.

Firms seek to ‘assure’ customers of the quality of their products by offering GUARANTEES/WARRANTIES covering the repair or replacement of defective items, and also subscribe to quality standards laid down by their trade associations or national/international authorities (e.g. the European Union quality standard – CE).

Product quality is an important source of PRODUCT DIFFERENTIATION, enabling firms to establish BRAND LOYALTY and COMPETITIVE ADVANTAGE over rival suppliers. See QUALITY ASSURANCE, JIDOKA, KAIZAN, HOSHIN, PRODUCT ATTRIBUTES, TOTAL QUALITY MANAGEMENT, QUALITY CONTROL, BRITISH STANDARDS INSTITUTION, BS5750, INTERNATIONAL STANDARDIZATION ORGANIZATION, ISO 9000, BALDRIDGE AWARD, EUROPEAN FOUNDATION FOR QUALITY MANAGEMENT.

quality

the totality of the attributes of a good or service that meets the requirements of buyers or customers. The materials that make up the product, its design and engineering, product performance and reliability are all important characteristics of the ‘quality package’ that ultimately influences customers to buy a product and repeat-purchase it.

Firms seek to ‘assure’ customers of the quality of their products by offering guarantees/warranties covering the repair or replacement of defective items and also subscribe to quality standards laid down by their trade associations or national/ international authorities (e.g. the EUROPEAN UNION's quality standard ‘C₠‘).

Product quality is an important source of PRODUCT DIFFERENTIATION, enabling firms to establish BRAND LOYALTY and COMPETITIVE ADVANTAGE over rival suppliers. See QUALITY CONTROL, ZERO DEFECTS.

References in periodicals archive ?
3 The information derived from the evaluation of the implementation of the Quality Assurance System, with the identification of problems detected and decisions adopted to resolve them.
In summary, the Quality Assurance System is composed of organizational reviews, quality councils and PATs supported by a training component.
Employ the Electronic Assistance Guide for Leading Engagements (EAGLE) that helps GAG staff better manage their engagements by giving them immediate access to the policy, procedural and documentation requirements of the quality assurance system.
Finally, the fourth and most important reason to develop and certify a quality assurance system is the need to improve the internal organization and productivity and to upgrade the quality management system of the company.
Also that year, a Florida juvenile justice symposium was held to provide a framework of best practices from which the quality assurance system could be built and was attended by many juvenile justice experts.
For Fourth Consecutive Year, KB Home Achieves Certification of Quality Assurance Systems across All of Its Operations
How to implement change; The quality assurance system - which structure to adopt?
The Centice Pass Rx solution is part of a quality assurance system that can leverage VIP's Total Drug File databases to provide extra drug verification for customers.
Documentation: Report on the company~s quality assurance system, or copy the system certificate.
The consultant should design a quality assurance system that is consistent with the ISO 9002 standard as soon as recommendations in the report have been accepted by management.
Advanced Quality Assurance System for Helical IMRT will be Unveiled at ASTRO 2007
An open tender: R & D, "Research on the Comprehensive quality assurance system for the implementation of aviation technology in organizations (enterprises) of the aviation industry

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