Things have changed since Wright told that story in his 2009 book The People Pill, but the point of the story has not.
And providing good customer service is just one of the results Wright says you will see if you apply the "seven prescriptions" he offers in The People Pill. Wright says the medicine he offers will fix seven different types of people: employees who don't respect you, have bad attitudes, are discontented, underperform, aren't connecting with customers or aren't focused on the company's goals, and managers who can't lead.
The People Pill doesn't break much new ground--books examining the psychological side of management science are a dime a dozen.
First, The People Pill is an uncommonly easy read for a book of average length.
In fact, that's a recurring theme in The People Pill. Be it giving your employees rewards and extras for good performance or creating competitions within the workplace, Wright is able to make work sound like a blast.
Third, and most importantly, The People Pill will make you excited about digging into the trenches with the people you work with in hopes of succeeding together.
Mitchell coins--a bit late--the term "people pill" to refer to this strategy.
Companies have actually threatened that, if taken over, the entire contingent of upper management will quit at once (referred to as a "people pill").
Mitchell might actually engage in these other behaviors--golden parachutes, greenmail, supermajority amendments, poison pills, people pills, lock-ups, scorched earth, and leveraged buyouts?
