ombudsman

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ombudsman

a UK body which is responsible for settling disputes between suppliers of goods and services and their customers, and public agencies and their clients. For example, the Insurance Ombudsman handles disputes between insurance companies and policyholders. The scheme is voluntary and not all insurers are members. By contrast, the Building Societies Ombudsman is a statutory scheme and all building societies are members. The Revenue Adjudicator considers complaints about delays, errors or discourtesy by INLAND REVENUE staff. In most cases Ombudsmen have powers to award compensation to injured parties.
Collins Dictionary of Business, 3rd ed. © 2002, 2005 C Pass, B Lowes, A Pendleton, L Chadwick, D O’Reilly and M Afferson
References in periodicals archive ?
Mr Clegg said: "I am very pleased that Liberal Democrat MPs acted promptly and correctly in referring themselves to the Parliamentary Commissioner for Standards and making clear that they would comply with the recommendations of the committee.
Greg Stone, deputy chairman of the North East Lib Dems, has written to the Parliamentary Commissioner for Standards calling for an inquiry and reporting that Mr Lavery owns two dogs The website HuffPost UK reported that the letter states: "The sums won by these greyhounds are significant.
The Parliamentary Commissioner's office confirmed it was inquiring into Mr Vaz.
Mr Crick delivered the documentation to the Westminster office of Sir Philip Mawer, the Parliamentary Commissioner for Standards.
Mrs Kennedy told the ECHO: "When the new rules came in I asked the Parliamentary Commissioner's office whether I should declare Peter on the Register.
Parliamentary Commissioner for Standards John Lyon said he would investigate an allegation that the Tory MP "claimed for mortgage payments that were not necessarily incurred".
Harry Cole, of the Centre for Open Politics, had complained to Parliamentary Commissioner for Standards John Lyon.
The office of John Lyon, Parliamentary Commissioner for Standards, said he would not be pursuing a complaint received yesterday about Ms Smith's use of the second homes allowance for MPs.
The Parliamentary Commissioner for Standards cleared Sir Malcolm Rifkind and Jack Straw and said the "damage" done to the former MPs could have been avoided if Dispatches and The Telegraph newspaper had "accurately reported" the exchanges they had filmed.
Meanwhile Conservative sources said that Tory MP John Butterfill, who was also featured in the programme, had referred himself to the Parliamentary Commissioner for Standards, John Lyon.
Sir John Lyons, the parliamentary commissioner for standards, was urged to launch an inquiry into whether the Walton MP used taxpayer funds without declaring a "possible conflict of interest".

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