ombudsman

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ombudsman

a UK body which is responsible for settling disputes between suppliers of goods and services and their customers, and public agencies and their clients. For example, the Insurance Ombudsman handles disputes between insurance companies and policyholders. The scheme is voluntary and not all insurers are members. By contrast, the Building Societies Ombudsman is a statutory scheme and all building societies are members. The Revenue Adjudicator considers complaints about delays, errors or discourtesy by INLAND REVENUE staff. In most cases Ombudsmen have powers to award compensation to injured parties.
References in periodicals archive ?
In 1995, a committee, chaired by Lord Nolan and charged with recommending changes in the law aimed at restoring confidence in public officials, proposed creating a Parliamentary Commissioner for Standards.
Among its recommendations, the Mission urged: clarification regarding those who are eligible to participate in the Advanced Poll putting in place new procedures to avoid a transition between Parliamentary Commissioners during the electoral process; digitizing registration procedures and moving toward the use of biometric voter cards; improving voter education; enhancing the impartiality of the boundary drawing process adopting a legal framework on campaign finance and developing programs to promote womens participation and leadership in politics.
Greg Stone, deputy chairman of the North East Lib Dems, has written to the Parliamentary Commissioner for Standards calling for an inquiry and reporting that Mr Lavery owns two dogs The website HuffPost UK reported that the letter states: "The sums won by these greyhounds are significant.
I will refer myself to the Parliamentary Commissioner for Standards.
The Office of the Parliamentary Commissioner for Standards was unable to comment further.
WIRRAL West MP and employment minister Esther McVey says she has repaid almost PS300 after a complaint against her was upheld by the Parliamentary Commissioner for Standards.
BNP stalwart Richard Barnbrook lodged the original complaint against him, leading to the investigation by the Parliamentary Commissioner.
The probe by the Parliamentary Commissioner for Standards centres on the use of House of Commons stationery and pre-paid envelopes.
Elizabeth Filkin, the former parliamentary commissioner for standards, warned of the "fraught issue" of drinking with reporters as she outlined a new framework for the force.
The BBC reported that Mr Laws had been found guilty of "around six" breaches of the regulations by Parliamentary Commissioner for Standards John Lyon.
Mr Malik said: "I have now been cleared of breaching the ministerial code of conduct by the ministerial standards adviser Sir Philip Mawer, cleared of any abuse of expenses by a parliamentary review conducted by the Department of Resources, and now finally cleared of abusing office expenses by the Parliamentary Commissioner for Standards John Lyon.
Cabinet Office Minister Liam Byrne, MP for Birmingham Hodge Hill, is under formal investigation by the Parliamentary Commissioner for Standards into misuse of Commons' stationery.

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