The process entails identifying service delivery processes in need of improvement, aligning those processes to conform to PCHH
requirements, and documenting the success of those improvements for providing care that is patient-centered, comprehensive and coordinated, and accessible and committed to quality and safety.
CCHN's goal is to improve patient experience with health center services, and to improve not only health outcomes but also operational, business, and workforce outcomes that will support sustainability of the PCHH model.
Participation in the Safety Net Medical Home Initiative (SNMHI), a project funded by Qualis Health, the MacColl Center for Health Care Innovation at the Group Health Research Institute, and the Commonwealth Fund, provided CCHN with a unique perspective in PCHH transformation.
An Engaged Leadership will ensure protected time for providers and care teams, establish and support a QI team within the CHC, identify specific strategies for QI, and ensure that the CHC's values are centered upon the PCHH model.
The PCHH model is dependent, among other things, upon the relationship between the patient and the provider.
Applications from sites who have received PCHH recognition are shared transparently with other health centers and editable policy templates have been developed.
Training resources for CHC staff include presentations and materials providing an overview of PCHH transformation, as well as workshops focused upon specific change concepts.