ombudsman

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ombudsman

a UK body which is responsible for settling disputes between suppliers of goods and services and their customers, and public agencies and their clients. For example, the Insurance Ombudsman handles disputes between insurance companies and policyholders. The scheme is voluntary and not all insurers are members. By contrast, the Building Societies Ombudsman is a statutory scheme and all building societies are members. The Revenue Adjudicator considers complaints about delays, errors or discourtesy by INLAND REVENUE staff. In most cases Ombudsmen have powers to award compensation to injured parties.
References in periodicals archive ?
It's not a big stretch to introduce a gold standard for all ombudsmen.
In many ways, ombudsmen are our safety net - we aren't guaranteed to get what we want, but we should get a fair hearing.
--The National Defence and Canadian Forces Ombudsman was established in 1998 at a time when the creation of speciality ombudsmen was already in vogue.
"Every country suffers from democracy problems and we should help these countries to implement ombudsmen laws," said Delevoye.
AH: What other resources are available to ombudsmen?
Paid and volunteer ombudsmen work to settle problems in nursing facilities, board and care homes, assisted living facilities and similar adult care facilities.
Our job as Tel Hai ombudsmen is to be available to those who need help," remarks Caldwell.
(3) His comprehensive annual reports, distributed worldwide to ombudsmen and to academic libraries, became textbooks for training ombudsmen outside of Hawaii.
But the movement to ombudsmen by American papers has been decidedly glacial.
The Financial Services & Markets Bill is too complex and should be amended to preserve the flexible, informal and low-cost characteristics of the ombudsmen whose activities will be combined when it becomes law.
dailies have ombudsmen, most of them with more understandable titles like readers' representative or public editor -- even listening post editor, a title at the Palm Beach Post in West Palm Beach, Fla.