ombudsman

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ombudsman

a UK body which is responsible for settling disputes between suppliers of goods and services and their customers, and public agencies and their clients. For example, the Insurance Ombudsman handles disputes between insurance companies and policyholders. The scheme is voluntary and not all insurers are members. By contrast, the Building Societies Ombudsman is a statutory scheme and all building societies are members. The Revenue Adjudicator considers complaints about delays, errors or discourtesy by INLAND REVENUE staff. In most cases Ombudsmen have powers to award compensation to injured parties.
References in periodicals archive ?
And the ombudsman program finds creative ways to use the civil monetary penalties collected in the federally required resident protection fund accumulated from nursing home deficiencies.
Real People, Real Problems: An Evaluation of the Long Term Care Ombudsman Programs of the Older Americans Act.
VANDITTELLI: I see the IFA Franchise Ombudsman program as another independent and impartial resource for the franchisee and franchisor to work through any differences or disputes before the conflicts escalate to legal action, or worse, legislation, and before the dispute hurts both the parties involved and the franchise system as a whole.
Your local Long-Term Care Ombudsman program can help with any concerns or questions you have about nursing homes.([telephone])
However, even within ombudsman programs, the strategic, adversarial, and harm orientations of these different groups vary greatly.
A survey of New Hampshire providers last year asking for their thoughts about the ombudsman program yielded an 80 percent return and an overwhelmingly favorable response to the program.
State ombudsman programs are supposed to help users of long-term care (LTC) services and their relatives improve the quality of the services and resolve disputes with providers.
Among others, the act funds the long term care ombudsman programs.
HHS has proposed to have exchanges set up ombudsman programs, or "Navigator" programs, to ensure that low-income people, uninsured people, and other people who may be unfamiliar with health insurance get the kind of assistance that agents and brokers have traditionally provided for people who have health coverage.
The Ombudsman program is a significant part of the nursing home system.
The Long Term Care Ombudsman Program is in every state and was mandated more than 25 years ago to handle complaints from residents, families, staff and others involved with nursing home facilities.