ombudsman

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ombudsman

a UK body which is responsible for settling disputes between suppliers of goods and services and their customers, and public agencies and their clients. For example, the Insurance Ombudsman handles disputes between insurance companies and policyholders. The scheme is voluntary and not all insurers are members. By contrast, the Building Societies Ombudsman is a statutory scheme and all building societies are members. The Revenue Adjudicator considers complaints about delays, errors or discourtesy by INLAND REVENUE staff. In most cases Ombudsmen have powers to award compensation to injured parties.
References in periodicals archive ?
When you see a request for proposals (RFP) for an LTSS ombudsman program, rather than an LTCI customer service program, you know you're not dealing with people who live to close sales.
And the ombudsman program finds creative ways to use the civil monetary penalties collected in the federally required resident protection fund accumulated from nursing home deficiencies.
Using quarterly complaint data for 2002-2006 from the NC Long-Term Care Ombudsman Program and from the NC Division of Health Service Regulation (DHSR, which is the state certification agency), we consider associations between facility-level and resident-level measures of quality and both types of complaints.
HEYL: Vis-a-vis franchise relationship bills, how do you see the IFA Ombudsman Program in reducing the need for such legislation?
Your local Long-Term Care Ombudsman program can help with any concerns or questions you have about nursing homes.
It is required to be posted at the nursing home and is also available through your state health department or from the local ombudsman program.
SNFs and nursing homes preparing to close would be required to provide written notification to residents, legal representatives or other responsible parties, the state, HHS, and the long-term care ombudsman program at least 60 days before closure.
The Long Term Care Ombudsman Program is in every state and was mandated more than 25 years ago to handle complaints from residents, families, staff and others involved with nursing home facilities.
The strategy of negative publicity has been used very effectively by ombudsman programs in informal exchange coalitions with the press.
National Academy of Elder Law Attorneys National Alliance for Caregiving National Association for Home Care National Association of Health Underwriters National Association of Developmental Disabilities Councils National Association of State Long-Term Care Ombudsman Programs National Center for Assisted Living National Council on Aging National Chronic Care Consortium National Multiple Sclerosis Society New Hope Community, Inc.
Robyn Grant, president of the National Association of State Long-Term Care Ombudsman Programs, said this proposal was ``dangerous and irresponsible'' because nursing home residents received many drugs and medication errors and ``may have life-threatening consequences.