ombudsman

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ombudsman

a UK body which is responsible for settling disputes between suppliers of goods and services and their customers, and public agencies and their clients. For example, the Insurance Ombudsman handles disputes between insurance companies and policyholders. The scheme is voluntary and not all insurers are members. By contrast, the Building Societies Ombudsman is a statutory scheme and all building societies are members. The Revenue Adjudicator considers complaints about delays, errors or discourtesy by INLAND REVENUE staff. In most cases Ombudsmen have powers to award compensation to injured parties.
References in periodicals archive ?
Many ombuds write staff memos summarizing readers' comments as well as columns for newspaper readers.
The challenge of recasting the disputes resolution identity with Ombuds committees and Conciliation can be met only through the enhancement of capabilities and competencies rather than by succumbing to the clamor for the expansion of the statutory powers and authority of the conciliator.
The origins of the University Ombudsperson can be found in the United States in Eastern Montana College, where in 1966 the first ombudsperson began to work; and Michigan State University established an ombuds office in 1967 (Stieber, 1991, cf.
The first time that the Ombuds Office sued in support of emergency contraception, I was the Ombuds.
Roy said: "I have been to the police and trading standards and reported the fraud to the Ombuds man.
Acting as an informal channel through which employees can report problems, an ombuds program offers the neutrality, independence, informality and unqualified confidentiality needed in order to provide a safe place for employees to raise issues early and without fear of retaliation.
In the suit filed with the Utsunomiya District Court, the plaintiffs from Ombuds Tochigi claim that the governor mismanaged the prefectural government's budget.
Seminar participants were carefully chose to represent faculty, student affairs, judicial affairs, law, ombuds, human resources and campus mediation program staff perspectives and experience.
I have been trying to visualize the continuum of relationships where possibly, in the traditional ombuds manner, you are a neutral and have a whole series of duties.
There must be organizational mechanisms available--inspectors general, ombuds, ethics officers, and the like--that symbolize the importance of the issue and
In declining order of the extent to which they facilitate the retention of party control over the outcomes achieved, those devices are (1) the ombuds, (2) mediation, and (3) arbitration.
Another project, Online Ombuds Office, aims to create an interactive virtual environment called "LegalSpace" to resolve disputes online.