ombudsman

(redirected from Ombuds)
Also found in: Dictionary, Thesaurus, Medical, Legal, Encyclopedia.

ombudsman

a UK body which is responsible for settling disputes between suppliers of goods and services and their customers, and public agencies and their clients. For example, the Insurance Ombudsman handles disputes between insurance companies and policyholders. The scheme is voluntary and not all insurers are members. By contrast, the Building Societies Ombudsman is a statutory scheme and all building societies are members. The Revenue Adjudicator considers complaints about delays, errors or discourtesy by INLAND REVENUE staff. In most cases Ombudsmen have powers to award compensation to injured parties.
References in periodicals archive ?
To learn more about APSA's annual meeting ombuds program, its online incident reporting platform (APSA EthicsPoint), or the RESPECT Campaign, visit www.apsanet.org/RESPECT.
Credible Ombuds Committees and competent conciliation can still hold its own provided Ombuds Committee professionals and conciliation services have the right competencies and the right perspectives to deploy the competencies for facilitated disputes resolution processes, while it is incumbent on disputants to work towards strengthening the ecosystem for conciliated settlements as opposed to resolving disputes through other available methods.
The origins of the University Ombudsperson can be found in the United States in Eastern Montana College, where in 1966 the first ombudsperson began to work; and Michigan State University established an ombuds office in 1967 (Stieber, 1991, cf.
In the year 2006 the University and College Ombuds Association joined forces with TOA as the International Ombudsman Association.
"The first time that the Ombuds Office sued in support of emergency contraception, I was the Ombuds.
In addition, an ombuds assists the company in identifying and effecting improvements and preventative changes.
In the suit filed with the Utsunomiya District Court, the plaintiffs from Ombuds Tochigi claim that the governor mismanaged the prefectural government's budget.
The national ombuds, Jose Manuel Echandi of the Defensoria de los Habitantes, made a public statement that Central American governments must finance the expenses of their CAFTA negotiators.
Seminar participants were carefully chose to represent faculty, student affairs, judicial affairs, law, ombuds, human resources and campus mediation program staff perspectives and experience.
I have been trying to visualize the continuum of relationships where possibly, in the traditional ombuds manner, you are a neutral and have a whole series of duties.
National Public Radio has hired an ombuds "to receive, independently investigate and respond to queries from the public regarding editorial standards in its programming." Jeffrey Dvorkin, NPR vice-president for news and information since 1997, has moved into the new position.
In declining order of the extent to which they facilitate the retention of party control over the outcomes achieved, those devices are (1) the ombuds, (2) mediation, and (3) arbitration.