McKinsey and many other adept organisations and industry experts have succinctly highlighted how inefficient we are as an industry compared to others; we are often termed the laggard industry
(Reinventing Construction: A Route to Higher Productivity, McKinsey ).
"People pick on insurance for being a laggard industry
, which is totally not the case," he says, noting that the first insurance software broke onto the scene in 1963.
Insurance, not an industry to embrace change, quickly became a laggard industry