call centre

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call centre

a location where CUSTOMER SERVICE employees handle customer queries by phone and e-mail.
References in periodicals archive ?
- Avaya Interaction Center with Siebel CRM integration, which optimises the use of resources to deliver exceptional customer care and service across virtually any chosen voice, email, or web communication channel.
To learn more about the Interactive Intelligence Customer Interaction Center, please visit www.inin.com.
SINCE INSTALLING CUSTOMER INTERACTION CENTER SOFTWARE FROM INTERACTIVE INTELLIGENCE, BLINDS.COM HAS SEEN:
In 1997 Interactive Intelligence introduced its single-platform, all-in-one IP communications software suite, Customer Interaction Center (CIC), to deliver multichannel applications minus the cost and complexity introduced by multipoint products.
The Customer Interaction Center from Interactive Intelligence of Indianapolis replaces an Avaya system and includes member contact via email and Web chat, as well as speech-enhanced interactive voice response and skills-based routing, the company and credit union said.
Gartner sees foreign companies getting attracted to the country's young, experienced labour pool specialising in contact centers ( customer interaction center) and finance and accounting and business process outsourcing ( BPO), complemented by a good command of the language and cultural compatibility with Western economies.
Through this partnership, 2share is responsible for promoting Interactive Intelligence's Customer Interaction Center (CIC) product suite, an all-in-one application suite that manages all contact center interactions on one platform architected for SIP and voice over IP (VoIP).
Interactive Intelligence said it plans integrate the contact centre and IP telephony capabilities of its Customer Interaction Center (CIC) software suite with the unified communications and collaboration functionality of the IBM Lotus Sametime software.
Paul Spiegelman is chief executive officer of The Beryl Companies, a healthcareexclusive customer interaction center. Contact him at paul.spiegelman@beryl.net.
Avaya (NYSE:AV) have unveiled the next three steps in their strategic alliance agreement with SAP America, Inc., to jointly market mySAP Customer Relationship Management (mySAP CRM) with Avaya Interaction Center software.
(NASDAQ:ININ), has upgraded its flagship IP contact center software, Customer Interaction Center (CIC).
(NASDAQ:ININ), a global developer of business communications software, has released the latest version of its Customer Interaction Center (CIC) software, a bundled communications application suite designed for contact centers and customer-driven enterprises.

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