The study found that Indian call centre
staff answered calls more quickly and worked six hours a week longer than their UK counterparts.
Almost a third of Indian call centres
do not measure customer satisfaction, while very few perform any pro-active quality checking.
However, a survey of more than 300 UK and Indian call centres
has concluded that UK businesses moving their contact centre operations to India "generally provide a lower quality of service to their UK customers".
I think Lloyds TSB may find that, although the Indian call centre
cuts costs, it may also cut customers.
The Pru dumped 850 staff in the UK to open the Indian call centre
because the costs are so much lower.
From inquiries that I have since made, it seems that this call was from an Indian call centre
INDIAN call centre
staff are complaining that enquiries from British people are "often hard-to-understand" and believe their average annual salary of pounds 1,700 is not enough to justify the stress of the job, says the Times of India.
SAYS: Firstly, there is no David Jones - it's a name Indian call centre
workers often use.
Dressed in a blue suit, white shirt and bright blue tie, Wilshire told the magistrates the company was established to tie in with his current TV series, Nev's Indian Call Centre
, and was not being marketed or promoted.
| Nev's Indian Call Centre
airs on Monday at 9pm on Watch
While the latter argued that Indian call centre
agents retained a single and unambiguous national identity as they performed their labour across borders, the authors of Answer the Call disagree.
Sanda Wellbeing Ltd used an Indian call centre
run by a closely connected Indian registered company, Sanda Wellbeing PVT Ltd, to generate sales.