(2006), "Being Professional: Organizational Control in Indian Call Centers
", Social Science and Computer Review,24 (3): 342-61.
Our case study of an Indian call center
depicted a workplace that was simultaneously casual and urgent, temporally and spatially free and constrained, situated in both Indian and U.S.
But we can always hire an Indian call center
to check in on them now and again.
Melville, NY, August 05, 2010 --(PR.com)-- CosmoCom, the global leader in Contact Center Consolidation 2.0, announced that leading Indian call center
outsourcer, Epicenter Technologies, is improving their collections services utilizing the InstaCC cloud-based Hosted contact center offering from Tata Communications.
TMCnet, the Web site of TMC, publisher of this magazine, also ran an interesting story recently that focused on Indian agents: "Indian Call Center
Agents Suffering Health Problems Due To Caller Abuse" (www.tmcnet.com/286.1).
While there has been considerable political debate about call center jobs shifting to India, the controversy has had little effect on the rate of growth of the Indian call center
sold its India-based ExlServices because customers complained they could not understand the call center agents, and Dell Computers pulled two of its products out of an Indian call center
due to customer complaints.
The key metrics that our Indian call center
focused on, such as call times and abandon rates, worked against this approach.
RELATED ARTICLE: Indian call center
scene not so rosy.