It defines quality, explains the ISO process approach, illustrates key concepts, introduces risk-based thinking, describes concepts and quality management principles in easy-to-understand words, summarizes ISO 9001 requirements briefly, and presents a fable explaining the difference between ISO 9001 and ISO 9004
. ([umlaut] Ringgold, Inc., Portland, OR)
ISO 9000 currently includes three quality standards: ISO 9001:2000 presents requirements while ISO 9000:2005 and ISO 9004
:2000 present guidelines.
They are the ISO 9004
and ISO 14000 international standards which give the opportunity to the complex solution of technical, economic and social tasks.
Layer 2 This layer focused on Literature discussion on the issues relating to user theories of quality; ISO involvement, user needs and standards (ISO 9004
:2009; expectations as the drivers Schwalbe 2007; Kerzner 2006; of quality.
In the case of projects, it is more suitable to replace the term Key Performance Indicators (KPIs) according to ISO 9004
:2009 with the term Key Success Indicators (KSI) as a common term for criteria used to measure the benefits (financial and non-financial) of a project.
"Risk management is even more strongly suggested by the ISO 9004
, which emphasizes the need for risk management for the development and sustainability of the business in organization.
Quality Management Systems from A to Z, (3) (Papp Laszlo TEQUA-QMF TUV 2009) Independent quality Quality management systems specific areas management systems domain The primary school of ISO/TS 16949-- ISO/MEC 90003-- the quality automotive software management is the ISO 9001 standard ISO 15161--food MEES--Medical The high school of the industry services quality management is the ISO 9004
AS 9100--Aerospace TL9000-- standard industry Telecommunication ISO 14001 ISO 22000 Food ISO 22005 Food System of industry food industry--traceability environmental safety 9001 management standard of management is the etc ...