It defines quality, explains the ISO process approach, illustrates key concepts, introduces risk-based thinking, describes concepts and quality management principles in easy-to-understand words, summarizes ISO 9001 requirements briefly, and presents a fable explaining the difference between ISO 9001 and
ISO 9004. ([umlaut] Ringgold, Inc., Portland, OR)
ISO 9000 currently includes three quality standards: ISO 9001:2000 presents requirements while ISO 9000:2005 and
ISO 9004:2000 present guidelines.
They are the
ISO 9004 and ISO 14000 international standards which give the opportunity to the complex solution of technical, economic and social tasks.
Layer 2 This layer focused on Literature discussion on the issues relating to user theories of quality; ISO involvement, user needs and standards (
ISO 9004:2009; expectations as the drivers Schwalbe 2007; Kerzner 2006; of quality.
In the case of projects, it is more suitable to replace the term Key Performance Indicators (KPIs) according to
ISO 9004:2009 with the term Key Success Indicators (KSI) as a common term for criteria used to measure the benefits (financial and non-financial) of a project.
"Risk management is even more strongly suggested by the
ISO 9004, which emphasizes the need for risk management for the development and sustainability of the business in organization.
Quality Management Systems from A to Z, (3) (Papp Laszlo TEQUA-QMF TUV 2009) Independent quality Quality management systems specific areas management systems domain The primary school of ISO/TS 16949-- ISO/MEC 90003-- the quality automotive software management is the ISO 9001 standard ISO 15161--food MEES--Medical The high school of the industry services quality management is the
ISO 9004 AS 9100--Aerospace TL9000-- standard industry Telecommunication ISO 14001 ISO 22000 Food ISO 22005 Food System of industry food industry--traceability environmental safety 9001 management standard of management is the etc ...