decision support system

(redirected from Drill down)
Also found in: Dictionary, Medical, Idioms, Encyclopedia, Wikipedia.
Related to Drill down: drill up

decision support system

a procedure which is concerned with getting appropriate information to managers as and when they need it and which aids the manager in making decisions. Decision support systems are generally based upon interactive COMPUTER networks which can help the manager to solve problems and to gauge the effects of alternative outcomes of a decision. See INFORMATION MANAGEMENT.
References in periodicals archive ?
For example, any of these managers is able to view companywide customer support requests, the number of requests, and the severity of each case and quickly drill down to the customer and individual support case details.
PeopleSoft's financial portal will enable our users to access a complete view of financial and other business information, drill down to find detailed information, focus on value-add activities and help enable National Grid USA's performance management strategy.
A spokesperson for the company said that the Drill Down Server Version 3 is capable of generating a large number of maps and routes that can be viewed through an Internet browser, cell phone, Pocket PC, PDA or in-vehicle telematics unit.
As a result, authorized users can access on their desktop computers standardized consolidated revenue reports summarizing sales for broad product and geographic categories and then drill down through the databases virtually to the level of part numbers.
In the financial department, employees are able to go from a general ledger summary report and drill down into details of each line item.
Any values that a user can drill down through appear in blue.
The ability to drill down to the detail level in on-screen reports.
Managers struggling to make their networks support VoIP can now drill down from standard voice quality metrics to discover the network conditions responsible for call degradation, or monitor the impact of other enterprise applications on VoIP traffic and vice versa, all in real time.
We close our books and require reporting on a monthly basis, so it's really not fair for us to go in and drill down three or four days before they need to report," explains Michael Douglas, MetLife's financial director of international operations.
What's new is that with this latest innovation around Active Reports, we have taken the technology from a push form of simply sending information, to an interactive form where users can drill down on data, visualize it, and make decisions based on real-time data.
However, we have been unable to drill down and determine the use of the bandwidth and what is being affected," said James Kemery, senior network engineer, Information Systems at Tucson Medical Center.