consumer protection

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consumer protection

a generic term used to describe various pieces of legislation whose objective is to protect CONSUMERS from unscrupulous, unfair and intrusive trade practices and unsafe products. In the UK the main Acts concerning consumer protection in force at the present time are: the WEIGHTS AND MEASURES ACT 1963; the TRADE DESCRIPTIONS ACTS 1968 and 1972; the UNSOLICITED GOODS AND SERVICES ACT 1971 and 1975; the FAIR TRADING ACT 1973; the CONSUMER CREDIT ACT 1974; the CONSUMER SAFETY ACT 1978; the PRICE MARKING (BARGAIN OFFERS) ORDER 1979, SALE OF GOODS ACT 1979; SALE OF GOODS AND SERVICES ACT 1982; ESTATE AGENCY ACT 1979; CONTROL OF MISLEADING ADVERTISEMENTS REGULATIONS 1988; CONSUMER PROTECTION ACT 1987. See FINANCIAL SERVICES AUTHORITY, OMBUDSMAN, OFFICE OF FAIR TRADING, DEPARTMENT OF TRADE AND INDUSTRY. See also CONSUMERISM, COMPETITION POLICY (UK) (EU).

consumer protection

measures taken by the government and independent bodies such as the Consumers’ Association in the UK to protect consumers against unscrupulous trade practices such as false descriptions of goods, incorrect weights and measures, misleading prices and defective goods. See TRADE DESCRIPTIONS ACT 1968, WEIGHTS AND MEASURES ACT 1963, CONSUMER CREDIT ACT 1974, PRICE MARKETING ( BARGAIN OFFERS) ORDER 1979, OFFICE OF FAIR TRADING, COMPETITION POLICY, CONSUMERISM.
References in periodicals archive ?
Majed Al Suwaidi, director of Control and Consumer Protection Department at DED-Ajman, said: "The seizure of counterfeit goods came in response to a complaint citing the circulation of non-genuine copies of international brands in the Al-Jaraf industrial area, where we have seized the warehouses, in order to ensure the protection of customer rights, which remains a top priority for us."
The Co-op - who recently stopped offering basic accounts to undischarged bankrupts - are backing a call from customer rights group Consumer Focus for the banking industry to agree minimum standards on basic accounts.
The Co-op - which recently stopped offering basic accounts to undisclosed bankrupts - is backing a call from customer rights group Consumer Focus for the banking industry to agree minimum standards on basic accounts.
"Whilst some of the services being offered may be legitimate, customer rights to cancel any agreements may be limited and they could incur expensive cancellation fees if they decide not to proceed with the works.
I AM confused about customer rights, can a shop refuse you your money back?
Perhaps not yet, but if the Model Real Estate ( Regulation of Development) Bill is passed, customer rights will get a fillip.
Perhaps not yet, but if the Model Real Estate (Regulation of Development) Bill is passed, customer rights will get a fillip.
Provisions then adopted include member states setting up single points of contact to provide information on customer rights; information on bills about the means of dispute settlement; creation of independent mechanisms for the treatment of complaints and disputes; financial compensation for customers; and complaint monitoring.
Business Link has an online guide, explaining all customer rights to ensure you have an understanding of the current policies.
AFTER 20 years helping consumers, DAVID TEMPLETON, of South Lanarkshire Council trading standards team, knows all there is to know about customer rights and how to use them to stand up to dodgy dealers.
Cable Advisory Committee Chairman Bob Datz said the contract would provide funds to bring local access television into the 21st century while safeguarding customer rights and services, including privacy and timely response to service calls.
Trading Standards customer rights information: 01744 456306.

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