consumer protection

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consumer protection

a generic term used to describe various pieces of legislation whose objective is to protect CONSUMERS from unscrupulous, unfair and intrusive trade practices and unsafe products. In the UK the main Acts concerning consumer protection in force at the present time are: the WEIGHTS AND MEASURES ACT 1963; the TRADE DESCRIPTIONS ACTS 1968 and 1972; the UNSOLICITED GOODS AND SERVICES ACT 1971 and 1975; the FAIR TRADING ACT 1973; the CONSUMER CREDIT ACT 1974; the CONSUMER SAFETY ACT 1978; the PRICE MARKING (BARGAIN OFFERS) ORDER 1979, SALE OF GOODS ACT 1979; SALE OF GOODS AND SERVICES ACT 1982; ESTATE AGENCY ACT 1979; CONTROL OF MISLEADING ADVERTISEMENTS REGULATIONS 1988; CONSUMER PROTECTION ACT 1987. See FINANCIAL SERVICES AUTHORITY, OMBUDSMAN, OFFICE OF FAIR TRADING, DEPARTMENT OF TRADE AND INDUSTRY. See also CONSUMERISM, COMPETITION POLICY (UK) (EU).

consumer protection

measures taken by the government and independent bodies such as the Consumers’ Association in the UK to protect consumers against unscrupulous trade practices such as false descriptions of goods, incorrect weights and measures, misleading prices and defective goods. See TRADE DESCRIPTIONS ACT 1968, WEIGHTS AND MEASURES ACT 1963, CONSUMER CREDIT ACT 1974, PRICE MARKETING ( BARGAIN OFFERS) ORDER 1979, OFFICE OF FAIR TRADING, COMPETITION POLICY, CONSUMERISM.
References in periodicals archive ?
The Reserve Bank had put out a Charter of Customer Rights in public domain and asked banks to adapt and implement it after their Board's approval.
ABU DHABI - The decision of the UAE Cabinet, chaired by Vice President and Prime Minister of the UAE and Ruler of Dubai His Highness Shaikh Mohammed bin Rashid Al Maktoum, to liberalize the trade of 12 essential commodities will contribute to market stability and further enhance customer rights, Eng.
Business Link has an online guide, explaining all customer rights to ensure you have an understanding of the current policies.
AFTER 20 years helping consumers, DAVID TEMPLETON, of South Lanarkshire Council trading standards team, knows all there is to know about customer rights and how to use them to stand up to dodgy dealers.
Despite less attention paid to the other customer issues in gas and electricity, these aspects, notably definitions of energy poverty' and greater customer rights, may impact greatly on energy companies.
Cable Advisory Committee Chairman Bob Datz said the contract would provide funds to bring local access television into the 21st century while safeguarding customer rights and services, including privacy and timely response to service calls.
Trading Standards customer rights information: 01744 456306.

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